Program Screener

Our Screening Team is a multi-member team that is tasked with interfacing with our clients at the point of a housing crisis.  This Screener role requires front-line interventions to gather vital client information triage client circumstances and provide crisis interventions for veteran households.

Principal Duties and Responsibilities

• Works and collaborates with team members and community partner agencies to help identify evaluate and assist potential and current clients
• Conducts initial phone screenings of referrals and determines eligibility for RRH programs
• Tracks referrals and outcomes of client screenings
• Completes Coordinated Entry System (CES) assessments for RRH clients
• Maintains client records and documents services in HMIS per agency standards
• Works with potential clients to obtain identification documents and other needed documentation
• Connects with all clients that present at or are referred to HVAF with a need of housing including those not specific to Rapid Rehousing
• Meets with walk-in veterans on an as-needed basis
• Collaborates with team members to update create and/or execute new procedures
• Coordinates with referral partners and establishes connections with new resources
• Locates appropriate resources for clients and makes appropriate referrals
• Attends community meetings to staff clients and act as agency liaison specifically weekly Case Conferencing meetings
• Actively engages with clients and actively maintains timely communication with clients colleagues supervisors and community partners

Qualifications :

Education/Experience/Skills Required

• Bachelors degree in a related field is required; Social Work degree is preferred
• Must have a valid Indiana drivers license and be eligible for HVAFs auto insurance at all times during employment per insurance carriers requirements
• Must be able to complete a background screening with an acceptable outcome
• Ability to lift move and organize items up to 45 pounds
• Willingness to be flexible and cooperative
• Ability to work independently with strong problem-solving skills and effectively collaborate with other teams and departments within the agency
• Acquired knowledge of all HVAF programs understanding of programs and ability to refer to HVAF programs
• Demonstrated strong understanding and comprehension of programs and community resources
• Demonstrated strong interpersonal skills and can effectively communicate verbally in writing and in presenting
• Demonstrated strong time management skills and ability to prioritize according to urgency and deadlines
• Knowledgeable of and able to provide referrals to other community resources
• Knowledgeable of the factors associated with homelessness substance abuse and mental illness
• Maintain a positive attitude and demeanor in all situations
• Demonstrate proficiency in Microsoft Outlook Word and Excel
• Dedication and commitment to the agency and to helping people

Additional Information :

The above statements are intended to describe the general nature and level of work required of this position.  This is not an all-inclusive list of all responsibilities duties and skills required.  Other duties may be assigned as necessary to complete the overall objectives of HVAF of Indiana Inc.s mission.

Remote Work :

No

Employment Type :

Full-time