EV Service Operations Engineer

Due to rapid growth and expansion EVSE is seeking an experienced DC Service Engineer to join our Services Team on a full-time on-site basis in Silverwater. You will work closely with our offshore monitoring team to ensure faults across the Exploren DC charging network are detected and escalated quickly. You will own the end-to-end resolution process - from remote diagnosis and OEM ticket management to coordinating licensed electricians on site and closing off the job. You bring the technical background to understand whats wrong the composure to work under pressure and the drive to see every fault through to resolution.

RESPONSIBILITIES

• Electrician Dispatch and Site Coordination Determine when faults require on-site attendance and coordinate the scheduling of licensed electricians providing clear briefing notes and following up on completed works
• Scheduling and Coordination Organise site visits reactive servicing and planned maintenance managing 10 active jobs daily across the network
• End-to-End Fault Resolution Own every fault from first detection through to final close-out ensuring no asset is left unresolved. You are accountable for the outcome not just the process
• Offshore Team Collaboration Work daily with the offshore monitoring team to detect triage and escalate faults across the Exploren DC charging network in real time
• OEM Escalation Management Raise and manage technical support tickets with charger OEMs across different time zones compiling fault evidence and chasing resolution with urgency
• Ticket and Database Management Maintain accurate records in the CMMS follow up 20 open tickets per day and ensure nothing falls through the cracks
• Billing and Invoicing Manage service and maintenance billing ensuring invoicing is proactive accurate and timely
• Stakeholder Communication Liaise daily with the offshore team OEM support desks electrical contractors and customers across time zones adapting your communication style to each audience
• Network Performance Reporting Regularly analyse charger uptime fault frequency and first plug success rates across the Exploren network. Produce clear performance summaries and escalation reports to support the Engineering Manager and highlight trends before they become outages.

Qualifications :

DESIRED SKILLS

• Engineering background - electrical electromechanical or similar technical discipline is advantageous
• Experience scheduling electrical work and coordinating licensed contractors is preferable 
• Experience with DC fast-charger platforms or high-voltage field service
• Familiarity with OCPP-based back-office or CSMS platforms
• Experience in a tiered support environment with ticket-based workflows

ABOUT YOU

• Engineering Mindset You have a technical background that lets you understand what a fault means not just that a fault exists. You can read between the lines of a charger log and know when to escalate
• Calm Under Pressure You thrive in high-stakes situations prioritise fast and stay composed when multiple faults land at once
• Ownership and Accountability You dont hand a fault off and forget it. You track it chase it and own it through to resolution - every time.
• OEMs adapting your communication across time zones and cultural contexts without missing a beat.
• Firm and Decisive Confidently direct contractors hold OEMs accountable and make clear calls on when a fault needs boots on the ground
• Detail-Oriented Accurate across written comms ticket notes briefing documents and service records. The detail you record today is what resolves the repeat fault tomorrow.
• Time Management Capable of managing 10 active jobs and 20 open tickets simultaneously without losing track of a single one.

Additional Information :

Why Join EVSE

• Work on futurefocused technology with clear pathways into higherimpact engineering roles
• Build broad technical capability across testing commissioning networking and supplier collaboration
• Gain handson realworld engineering experience from day one

Remote Work :

No

Employment Type :

Full-time