Payments and Fraud Analyst

You will manage payments and fraud screening in the Card Not Present environment.  This will include payment disputes chargebacks along with investigating and identifying fraud.  You will find patterns and inaccuracies in a multi M of Card Not Present transactions playing a key role in an integral part of our business.

• Investigate potential card fraud cases this will entail checking daily reviews of documentation and collating evidence from internal and external sources.
• Build relationships with key stakeholders both internally and externally.
• Looking for patterns/trends in payment activity and communicating out to the wider team
• Working as a team to implement best practice for the Group.
• Processing our Card Payment and PayPal chargebacks.
• Ensuring meticulous attention to detail when investigating cases

Qualifications :

• Previous experience in a contact centre environment role with some exposure to fraud cases/situations/ways of working
• Focused and fearless in approach to work
• Able to spot trends and communicate effectively to the wider team
• Capacity to work independently as well as part of a team particularly in high pressured situations
• Ability to manage a heavy workload and at times conflicting priorities as well as tracking progress on a wide range of tasks
• A positive can do attitude and excellent work ethic
• Computer literate- Outlook Excel MS Teams

This is a rota based shift pattern role covering between 6am-9pm Monday-Sunday

Additional Information :

Along with your benefits package we also offer a wide range of perks for our colleagues:

Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.

Retail Reconnect  In order to build the planets most admired and compelling brand ecosystem all employees must understand our business product and customers. Each financial year head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline and to bring ideas back to the office which will improve how we work.

Fearless 1200 Fearless 1200 is our way of recognising our growth. Its bold ambitious and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how were rewarded check out the video link to find out more - Welfare

Frasers Fit  Our Everlast Gyms Team are on a mission to make our workforce the best and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical Financial & Mental wellbeing. The app is accessible for every employee and includes training nutrition and lifestyle advice- all completely free.

Retail Trust  We know that its not just about physical health mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline wellness hub counselling and financial/legal support.

Whats next

Our Recruitment Team will be reviewing applications and all candidates will receive a response whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.

Remote Work :

No

Employment Type :

Full-time