HR Systems and Support Administrator
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Job Location:
Iselin, NJ - USA
Monthly Salary:
$ 70000 - 90000
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Summary
We are seeking a detail-oriented and systems-driven HR Systems and Support Administrator to join our HR Operations & Technology team reporting to the Director of HR Operations and Technology. This role serves as a critical link between HR Operations and HRIS ensuring the accuracy stability and effective execution of system-driven HR processes.
The ideal candidate will have strong HR systems experience (preferably UKG Pro) a passion for data quality and the ability to troubleshoot and resolve complex system and workflow issues. This individual will own key cyclical HR processes and the configuration/administration of UKG Workforce Management (Dimensions) while serving as a Tier 23 escalation point for HR system support.
Key Responsibilities
HR Systems Operations & Process OwnershipConfigure and maintain system settings in Payscale for compensation cycles validate eligibility and compensation data support HR and leadership during planning and perform pre- and post-cycle audits to ensure accuracy and alignment with approved budgets.
Manage performance and goal planning cycles by owning system setup form assignments workflow routing and timelines; monitor completion progress; troubleshoot issues; and ensure accurate data capture for performance ratings goals and downstream reporting.
Partner with Benefits and HR teams to configure enrollment workflows validate plan setups monitor employee elections and troubleshoot system issues during the enrollment period to ensure a seamless employee experience.
Perform structured audits before during and after major HR cycles to validate data accuracy identify discrepancies and ensure system outputs align with business expectations and compliance requirements.
HRIS Data Administration & Maintenance
Support mass updates and imports by executing bulk data changes using system tools or templates validate input and output data and ensure transactions are processed accurately without downstream impact to payroll reporting or integrations.
Monitor HRIS workflows for failures or delays investigate root causes (e.g. configuration data or security issues) and implement corrective actions to restore proper system functionality.
Regularly review employee and organizational data to ensure completeness accuracy and consistency across core fields such as job data reporting relationships and status changes.
Investigate data inconsistencies by tracing transactions across systems correcting records as needed and implementing preventive measures to reduce recurrence.
Document audit findings corrections made and control processes to support internal controls compliance reviews and audit readiness.
Adhere to established HR data governance policies including data security role-based access audit controls and system of record principles.
Tier 23 Systems Support
Act as the primary escalation contact for complex or unresolved HR system issues ensuring timely investigation resolution and communication back to stakeholders.
Diagnose and resolve complex system issues related to data integrity workflows integrations and user access leveraging system knowledge and cross-functional collaboration.
Configure administer and support UKG Dimensions (WFM) including troubleshooting timekeeping scheduling accruals and pay rule issues and ensuring alignment with payroll requirements.
Partner with internal teams and external vendors to coordinate issue resolution escalate system defects validate fixes and ensure minimal disruption to HR operations.
System Monitoring & Integration Support
Review inbound and outbound files (e.g. benefits carriers payroll interfaces vendor feeds) to ensure completeness accuracy and successful transmission.
Evaluate end-to-end HR processes within the system to ensure workflows integrations and automations are operating effectively and as designed.
Analyze patterns in system errors data discrepancies or support tickets to identify root causes and recommend long-term solutions to improve system stability.
Documentation & Process Improvement
Develop update and maintain clear documentation for HR system processes ensuring knowledge is standardized and accessible across the team.
Create and maintain standardized templates for data loads audits reporting and process execution to improve accuracy and efficiency.
Participate in testing validation and rollout of system updates or enhancements contributing to continuous improvement of HR systems and processes.
Qualifications
- Bachelors degree in Human Resources Information Systems Business or a related field; or equivalent combination of education and experience
- 2 5 years of experience in HRIS HR systems administration or HR operations within a multi-system environment
- Hands-on experience with HR technology platforms with strong preference for:
- UKG Pro (Core HR and Payroll data structures) including employee lifecycle data organizational hierarchy and workflow management
- UKG Workforce Management (Dimensions) including timekeeping scheduling accruals and pay rule configuration and support
- UKG People Assist or similar HR service delivery platform including case management workflows and knowledgebase administration
- Applicant Tracking Systems (e.g. Jobvite) including recruiting workflows onboarding integration and data validation across systems
- Compensation tools (e.g. Payscale) including support for compensation planning and data validation
- Demonstrated experience supporting HR system integrations and data flows including troubleshooting errors validating inbound/outbound files and ensuring data consistency across systems (HRIS WFM ATS and vendor platforms)
- Strong proficiency in Microsoft Excel including data reconciliation validation and analysis (e.g. pivot tables lookups)
- Proven ability to perform data audits root cause analysis and issue resolution with a strong focus on data integrity accuracy and compliance
- Experience troubleshooting complex system and workflow issues including escalated Tier 23 support cases across HR systems
- Solid understanding of end-to-end HR processes (recruiting through onboarding core HR payroll and benefits) and how data flows across systems
- Strong attention to detail organizational skills and ability to manage multiple priorities particularly during high-impact cyclical events (e.g. compensation cycles open enrollment)
- Effective communication and collaboration skills with the ability to partner across HR Payroll IT and external vendors to resolve issues and improve processes
Equal Employment Opportunity
At World Insurance Associates (WIA) we celebrate and support our differences. We know employing a team rich in diverse thoughts experiences and opinions allows our employees our products and our community to flourish. WIA is honored to be an equalopportunityworkplace. We are dedicated to equal employment opportunities regardless of race color ancestry religion sex national orientation age citizenship marital status disability gender identity sexual orientation or Veteran addition WIA makes reasonable accommodationsto knownphysical or mental limitations of an otherwise qualified applicant or employee with a disability unless the accommodationwould imposean undue hardship on the operation of our business.
To Executive Search Firms and Staffing Agencies
World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Worlds property and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Worlds Human Resources Talent Department.
Compensation
This is a New Jersey based position with a competitive benefits base salary ranges from $70000 to $90000 with bonus compensation will depend on experience qualifications and business more about our careers at:
Required Experience:
Manager
About Company
Get the most cost-effective personal and business insurance solutions from a team of knowledgeable advisors with access to dozens of markets.
