Claims Risk and Performance Manager
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Primary Details
Time Type: Full timeWorker Type: EmployeeRole Highlights
- Hong Kong or Singapore or Malaysia Hybrid and permanent
- Happy to talk flexible working
The Opportunity
The purpose of this role is to own and drive Claims Risk and Performance outcomes through two core accountabilities: To lead the Claims Risk & Resilience (CRR) function by developing claimsled risk intelligence that identifies risks informs mitigation strategies and improves portfolio quality; To use claims data and insights to drive improved claims performance cost control operational efficiency and portfolio outcomes through disciplined execution and incident management.
About QBE
At QBE we get to the heart of what matters for our customers. And we do it all with a human touch.
Were an international insurer with more than 13000 people working across 26 countries which means were big enough for your ambitions yet small enough for you to make a real impact. Its an exciting time. Were building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact at work and in the world As part of the QBE team youll get to spend every day working with people who are passionate talented and kind.
Your New Role
Claims Risk & Resilience (including FWA)
- Drive the Claims Risk & Resilience (CRR) strategy and roadmap ensuring claimsled risk intelligence is embedded into decisionmaking
- Develop and maintain risk intelligence and tools that inform prevention and mitigation strategies throughout insurance lifecycle
- Optimize claimsled Fraud Waste & Abuse (FWA) detection using data and technology
- Manage external investigation panels ensuring the right investigative capability is available
Performance Cost Control & Incident Management
- Set and drive claims performance targets and actions
- Drive cost containment strategies to mitigate severity
- Detect manage claimsrelated incidents
- Own Asia Advisory Board (AAB) reporting ensuring insight quality
Efficiency Modernization & Benefit Realization
- Drive automation STP and claims modernization initiatives to improve ways of working and claims outcomes
- Define clear business requirements in partnership with claims teams
- Work with Actuarial and Finance to measure and track the impact of claims actions
Portfolio Optimization & Analysis
- Develop selfservice portfolio insights (e.g. frequency and severity by segment) that allow the business to independently identify loss trends and patterns
- Develop clear metrics alerts and segmentation to guide stakeholders on where deeper portfolio analysis is required
About You
- Relevant years experience in insurance claims risk performance or analytics
- Strong crossfunctional experience with Underwriting Pricing Actuarial Finance and Technology
- Proven use of data to drive actions and outcomes
- Bachelors degree in Insurance Actuarial Science Data Analytics Finance Business Risk Management or a related discipline
Benefits
We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:
- Hybrid Working a mix of working from home and in the office to enhance your work/life balance
- Life Leave supporting the life events we all experience leaving your annual leave for rest
- Free holistic wellbeing coaching nutritional confidential counselling financial and legal advice
Awards & Recognition
We value our employees experience with us and are proud to have been recognised for the following awards:
- Qorus Reinvention Awards APAC 2025: Gold winner in the ESG category
- Digital Insurance Awards APAC: Digital Insurance - Insurer Leader 2025
- HKB Technology Excellence Awards: Automation - Insurance
How to Apply
If youre looking for a career that combines your expertise and your empathy click Apply today.
Your career. At the heart of it.
Skills:
Claims Administration Claims Resolution Critical Thinking Customer Service Customer Value Management Decision Making Detail-Oriented Intentional collaboration Managing performance Negotiation Process Improvements Project Delivery Risk Management Stakeholder Management Standards ComplianceHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Manager
About Company
QBE Insurance Group is one of the world's top 20 insurance and reinsurance companies, located in 26 countries. Visit us for company information.
