Support & Reporting Analyst

Systems Support & Reporting Analyst Sydney CBD NSW

Location: Sydney CBD NSW
Company: BGIS Government Housing Services Portfolio
Employment Type: Full-Time Permanent On-Site
Salary: $75000 $85000 superannuation

We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on maintaining high standards of innovation safety and operational excellence.

Purpose of the Role

BGIS is seeking an experienced Systems Support & Reporting Analyst to work within fast-paced property maintenance this role you will work collaboratively across multiple internal & external stakeholders to maintain critical systems improve reporting capability resolve workflow issues and support data-driven operational outcomes.

The work environment is fast paced & highly dynamic. Priorities can shift quickly with large volumes of work order data necessitating an agile and proactive approach to meet stakeholder expectations. Success in this role will come from being adaptable solutions-focused and hands-on. An integral part of the BGIS team the successful applicant will understand how automation and defined SOPs can bring operational & administrative efficiencies and improve service delivery levels to our client.

The ideal candidate will enjoy problem-solving providing data driven insights & working collegiately with both technical and non-technical stakeholders. You will naturally organised diagnostic resilient and confident at communicating across different levels of the business. Experience building reports and dashboards providing training identifying business risks through system analysis and improving processes through technology and automation will be highly regarded.

Key Responsibilities

• Maintain and support operational systems databases and work scheduling platforms
• Analyse work order data to identify issues stalled workflows and KPI risks ensuring timely resolution
• Develop and maintain operational reports dashboards and reporting catalogues
• Support system governance including user access management and data integrity
• Investigate system issues coordinating resolution with stakeholders
• Perform work order reconciliations and support smooth integration between operations and finance teams
• Upload and maintain subcontractor profiles documentation and vendor portal records
• Assist with system testing and change management activities for upgrades and new releases
• Provide system user training and support to stakeholders
• Identify opportunities to streamline manual processes and improve operational efficiency through system enhancements and automation
• Attend stakeholder and client meetings to provide reporting insights and operational updates
• Support project-related initiatives and continuous improvement activities

Education Experience & Skills

Essential:

• Experience in systems support reporting analysis & data management
• Analytical capability with experience interpreting work order & financial data
• Experience using CMMS platforms or Work Order databases
• Advanced Microsoft Excel skills and literacy across Microsoft Office applications
• Experience building reports and dashboards for business reporting
• Strong verbal & written communication skills
• Ability to manage competing priorities within a fast-paced work environment
• Strong attention to detail and problem-solving capability
• Qualifications in Business Process Information Systems or related disciplines

Desirable:

• Experience within facilities management & property maintenance environments
• Exposure to Power BI automation tools or AI-driven process improvements
• Understanding of operational or project management principles
• Experience working with subcontractors and vendor management processes
• Knowledge of APIs system integrations & governance frameworks
• Experience supporting system implementations upgrades or testing activities

Workplace Flexibility

This is a full-time permanent position based onsite in the Sydney CBD office conveniently located close to public transport. Due to the highly collaborative and operational nature of the role regular onsite presence is required to support stakeholders and business operations effectively.

Why Join BGIS

Key Benefits Include:

Spot recognition vouchers and $2000 employee referral bonus
Access to Flare for discounts across retailers energy utilities & much more
Fitness Passport access for you and your family
AFR Best Places to Work 2024 & 2025
Winner of Inspiring Workplaces Award 2025
Endorsed by WORK180 as an employer of choice for women
Career progression through secondments & internal mobility
Leadership development programs including Future Leaders and Leadership Fundamentals
Health and wellbeing initiatives including EAP support and wellness programs
2 paid volunteer days annually and inclusive community support initiatives

BGIS is a global leader in facility management energy and sustainability project delivery asset management and technical services. We employ over 12000 people worldwide and manage over 50000 diverse facilities across Healthcare Government Higher Education Utilities and Corporate sectors.

How to Apply

If you are a proactive and analytical systems professional who enjoys solving operational challenges improving processes and working within a fast-moving environment we would love to hear from you.

BGIS is an equal opportunity employer and we strongly encourage applications from women Aboriginal and Torres Strait Islander peoples LGBTQ individuals and people from culturally diverse backgrounds.

Eligibility

To be successful in the role applicants must have full working rights in Australia.

Apply Now

Be part of a workplace that values diversity safety sustainability and continuous innovation.

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