Collections Advisor

Job Description

COLLECTIONS ADVISOR

BRISTOL

28800

Our client based in central Bristol is looking to recruit a Collections Advisor to join their team on a full-time permanent basis.

As a Collections Advisor you will be responsible for handling complex customer cases as part of a dedicated team that deal with debt collections (B2C). Youll take ownership of and resolve a range of cases often dealing with vulnerable customers at a challenging time in their life.

Benefits

• 35 hour week Monday to Friday
• Hybrid working with 3 days in the office per week
• Generous holiday allowance plus the option to buy/ sell days
• Life assurance
• Private medical insurance
• Employee assistance programme
• Season ticket loans and a whole lot more

RESPONSIBILITIES

As a Collections Advisor you will:

• Lead the resolution of a range of cases ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
• Identify the root cause of all collections ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
• Maintain up to date with industry regulations and products.
• Ensure accurate record keeping for all customer contact and decisions.
• Liaise with other departments as needed.
• Work in line with policies procedures and SLAs.

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Collections Advisor you must have:

• Previous experience supporting vulnerable customers within a regulated environment
• Prior debt collections experience within a B2C environment
• Experience supporting customers with mortgage products
• Excellent communication and relationship building skills with the ability to handle sensitive situations in a professional and empathetic manner.
• Ability to work to set targets and guidelines.
• Strong IT skills with the ability to multi-task.

NEXT STEPS

If youre professional hard-working and interested in becoming a Collections Advisor apply today!

Our team will review your application to see if its a match and get in touch to learn more about you. If you arent contacted within 7 days please assume your application was not selected.

Dont miss out! Apply today!