Head of Revenue Operations (fmd)

Trusted Shops enables trust between people businesses and increasingly AI agents serving tens of thousands of business members and over 50 million consumers. As Head of Revenue Operations you will rebuild the RevOps function from the ground up and lead a team of specialists. You own the full revenue engine across Marketing Sales AM and Customer Success: strategy processes data technology and go-to-market execution.

The ambition is clear: move RevOps from linear workflows and manual reporting toward an AI-first operating model where AI agents orchestrate data prescribe actions and automate routine work across the GTM motion. Youll set the pace for this transition building solid operational foundations while aggressively adopting AI where it delivers real leverage.

Your Responsibilities

• Develop and lead the RevOps team with a clear vision for how AI reshapes revenue operations

• Own the North Star Metric (Predictable Net Revenue Growth: NRR New ARR) and the supporting KPI framework across Revenue Predictability Funnel Health Customer Retention and Operational Efficiency

• Ensure GTM strategy reflects Trusted Shops two-sided ecosystem: B2B member acquisition and retention alongside the consumer trust network

• Drive unified planning shared SLAs and end-to-end lifecycle process governance across Marketing Sales AM and CS

• Build accurate forecasting and long-range revenue planning progressively shifting toward AI-driven floor/ceiling models that reduce human bias

• Develop the Unified Revenue Data strategy with PlatformOps and BI a single source of truth that makes GTM data AI-ready

• Drive tech stack consolidation toward platforms with native AI capabilities; evaluate and implement agentic automation where it creates measurable impact

• Define the roadmap for AI adoption in RevOps prioritize ruthlessly sequence realistically and hold the team accountable for delivery

• 5 years in Revenue Operations Sales Operations or GTM Strategy in B2B SaaS with 3 years in a leadership role

• Proven experience building RevOps teams and operating models ideally in a rebuild scenario

• Deep understanding of funnel economics (CAC NRR GRR Win Rate Pipeline Velocity Churn) and how to turn metrics into action

• Experience with AI in a revenue operations context youve implemented AI-driven forecasting automation or analytics tools and understand what works in practice

• Familiarity with agentic AI concepts and a clear view on where autonomous workflows create real value vs. where they dont

• Experience with modern GTM tech stacks (CRM CDP BI automation platforms)

• Experience in platform or marketplace businesses with multiple customer segments is a strong plus

• Fluent English; German is a plus

What we offer you

• Hybrid work: Combine flexible remote work with team time in the office

• Workation: Temporarily work from a destination of your choice within the EU Iceland Liechtenstein or Norway

• Permanent contract with Europes trusted brand

• 28 vacation days 2.5 additional days off at Christmas New Years Eve and Carnival

• Buddy program (an experienced trustee is at your side)

• Individual training opportunities

• Events (Team Events Unit Events etc.)

• Health Pass (free online and offline sports fitness and health courses)

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At Trusted Shops we are interested in you as a person - whether you fit in with us is independent of gender nationality ethnic and social origin religion/belief disability age sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.