Events Coordinator |

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

Position: Events Coordinator
Salary Range: $1250 - $1500 USD (Final offer will depend on the clients approval and assessment of the candidates overall qualifications)
Working Hours: Monday - Friday 9:00 AM to 6:00 PM EST/9:00 PM to 6:00 AM PHT

Overview of the Position
Event Coordinators are dynamic hospitality professionals responsible for booking private dining events buyouts offsite events and marketing/retail events at all clients properties. They will assess customers needs confirm available dates/times quote services based on set parameters and introduce all prospective leads to the appropriate property-level Events Manager once a client is ready to contract. They also assist with menu printing sourcing and all other events administrative tasks at the direction of the Events Managers.

Department: Events
Reports to: Events Manager

Specific Duties and Responsibilities:

• Reply and vet all event inquiries within 24 hours via company-designated phone and/or email. All inquiries received during working hours must be answered on the same workday they are received.
• Clear and organize all assigned property-level Tripleseat leads and Events email inboxes. Field questions offer available dates/times and quote services based on set parameters to prospective clients.
• Refer clients to the property Events Manager once the client is interested in contracting the event.
• Flag VIP inquiries to the Events Managers for their review before quoting availability services and pricing.
• Assist the Events Managers in printing sourcing and other events administrative tasks at the direction of the Events Managers.
• Display strong verbal and written communication effectively delivering accurate information to all customers.
• Schedule customers with tours of Private Dining spaces with the property level Events Managers.
• Hands over responsibilities and open customer discussions to the Events Managers prior to days off or time off to ensure there is no lapse in communication.
• Provides updates to events as necessary with both Front of House and Back of House teams to ensure clear and constant communication.
• Assist the Events Managers in monitoring all event calendars for all businesses with a focus on organization and accuracy.
• Assist the Events Managers with the maintenance of Tripleseat including converting leads and maintaining all documents customer databases and informational materials.
• Maintain accurate knowledge of hours of operations service and facility information.
• Seeks clarity from management as needed.
• Assists other stations or areas of the restaurant when requested by the Head of Global Events.

Requirements

• 1 year of experience in a full-service restaurant in an events assistant or coordinator position.
• Must have the ability to read speak understand follow written directions and verbal instructions in English.
• Must be reachable by email and able to communicate via phone as well.
• Communicates information effectively and efficiently.
• Excellent organizational skills and attention to detail.
• Possesses a positive results-oriented team-player mentality.
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
• Ability to under pressure and maintain professionalism when working under stress.
• Knowledge of workplace safety procedures and local Department of Health standards.
• Able to work a flexible schedule in order to accommodate business levels (weekend nights and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.
• Familiarity with restaurant management software such as Tripleseat reservations management Microsoft Office and Google Workspace.
• Working understanding of human resource principles practices and procedures.
• Demonstrates positive leadership characteristics and supervisory skills which inspire team members to meet and exceed standards.
• Ability to effectively train others.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Ability to exercise tact courtesy and ethics when dealing with vendors co-workers and customers.
• Ability to maintain a positive working relationship with all third-party vendors.
• Degree in Hospitality Culinary Management or similar subject preferred
• Ability to execute steps of service in adherence with company policy.