IA-DOM-DOIT-DIAL-INTS3-FileCloud Administrator

This role serves as the primary administrator for the DIAL AWS GovCloud environment overseeing essential platforms such as AMANDA FileCloud and the DIAL Virtual Desktop Infrastructure (VDI). In addition to managing these cloud-based systems the position is responsible for FileCloud administration delivering comprehensive technical support to all FileCloud users. By maintaining these critical environments they help ensure reliable operations and seamless user experiences across the organization.

The Iowa Department of Management (DOM) is seeking a skilled Infrastructure Technical Specialist (ITS) with expertise with AWS AWS VDI and FileCloud. This role is responsible for cloud infrastructure management monitoring security and compliance collaboration and support and deployment.

Required Skill Set

Demonstrated through prior experience the ability to:

FileCloud administrator for handling staff onboarding troubleshooting issues and providing technical support to users.

Manage AWS infrastructure for VDI.

Knowledge of advanced system security methods and techniques.

Handle on-call nightly and weekend patching upgrades and troubleshooting.

Excellent verbal and written communication skills are essential for effectively collaborating with multiple teams.

Exhibit initiative by proactively learning new systems processes and aspects of business functionality independently.

Requirements

Experience as an enterprise systems administrator in a client or server environment including deployment automation tools.

Experience with cloud service provider offerings like Microsoft Azure or Amazon Web Services (AWS) or Google Cloud Platform (GCP)

Experience with troubleshooting very complex distributed environments pertaining to connectivity & app performance and monitoring tools & offering

Extensive knowledge of systems including Hardware software networking and storage

Performance tuning of cloud environments.

Strong written and oral communication skills