Senior Manager, Ticketing | Full-Time | Acrisure Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

Acrisure Arena is seeking a detail-oriented and customer-focused Senior Manager Ticketing to support day-to-day ticketing operations and box office functions for the Coachella Valley Lakers the NBA G League.

This role will assist in managing ticket sales event builds financial reporting and customer service operations to ensure a seamless experience for fans and clients. The Box Office Coordinator will work closely with ticketing sales and finance teams to support all ticketed events and contribute to the overall success of game days and arena operations.

This role will pay an annual salary of $81000-$85000 and is bonus eligible.

For FT roles: Benefits: Health Dental and Vision insurance 401(k) savings plan 401(k) matching and paid time off (vacation days sick days and 11 holidays).

This position will remain open until August 14 2026.

Americas hottest music festival destination finally has the world-class arena it deserves. Now open Acrisure Arena provides the greater Palm Springs area of Southern California with a premier 11000 capacity venue hosting the biggest artists and acts on the planet. We are #TheCoolestSpot in the desert designed specifically for hockey and made for concerts. Acrisure Arena provides top-tier hospitality artist amenities and all the benefits of a modern music and sports venue to the Coachella Valley.

The Coachella Valley Lakers are the newest addition to the rapidly growing sports and entertainment landscape in the Coachella Valley. Formerly known as the South Bay Lakers the team serves as the official NBA G League affiliate of the Los Angeles Lakers one of the most iconic and successful franchises in global sports. Founded in 2006 as the Los Angeles D-Fenders the organization has built a strong reputation for developing elite talent supporting the NBA pipeline and delivering a high level of competition within the G League.

Backed by the championship legacy and global brand of the Los Angeles Lakers the Coachella Valley Lakers embody a culture rooted in excellence innovation and player development. This legacy combined with Oak View Groups success in launching Acrisure Arena and the Coachella Valley Firebirds in 2022 created a powerful foundation for continued growth. This foundation positions the Coachella Valley Lakers to build on an established track record while supporting the development of future NBA talent.

The transition to the Coachella Valley marks an exciting new chapter for the franchise aligning with the regions emergence as a premier destination for sports and live entertainment. Since the opening of Acrisure Arena in 2022 the desert has experienced significant momentum highlighted by the success of the Coachella Valley Firebirds and a growing calendar of world-class events. This expansion reflects a broader vision to establish the Valley as a dynamic hub for professional sports community engagement and unforgettable fan experiences.

The Coachella Valley Lakers will be managed by OVG in a similar fashion to the Coachella Valley Firebirds. The team will play a vital role in connecting with local fans supporting regional development and enhancing the overall sports scene in the desert. Fueled by Coachella Valleys energy talent and love for sports the Coachella Valley Lakers are perfectly positioned to amplify the next chapter of professional sports and the continued pursuit of entertainment in the region.

• Act as the primary ticketing contact on all Coachella Valley Lakers-related items including manifest maintenance pricing renewals and order processing.
• Collaborate with sales and service teams to support ticketing initiatives promotions and NBA G League event operations.
• Support daily box office operations including ticket sales will call and customer service for all Coachella Valley Lakers games and events.
• Ensuring all ticket orders are processed daily ranging from ticket plans groups and individual games for all internal departments clients season ticket members and fans.
• Responsible for box office support for all games and team-related events.
• Develop and maintain excellent client relationships while meeting and exceeding client service level agreements.
• Work with the NBA on all ticket reporting needs for the team.
• Submit events to Ticketmaster for programming as needed; manage all inventory requirements special offers and programs on behalf of the team.
• Use troubleshooting techniques and tools to identify the root cause of issues including the research of client/customer complaints about service levels.
• Maintain accurate records and reporting related to ticket sales and box office activity.
• Provide exceptional customer service by resolving ticketing issues in a timely and professional manner.
• Support game day and event operations including box office windows and VIP entrances as needed.
• Troubleshoot ticketing system issues and assist with system testing upgrades and maintenance.
• Ensure adherence to all ticketing policies procedures and best practices.
• Participate in team meetings training sessions and operational budgets.
• Represent the Coachella Valley Lakers and Acrisure Arena in a professional manner at all times.
• Perform other duties as assigned.

• Bachelors degree or equivalent experience preferred.
• 4-6 years of increasingly responsible box office/ticketing experience preferably with a sports/entertainment facility.
• Direct experience with the Ticketmaster suite of products including Archtics (super-user preferred) Host TM1 Janam scanners Mobile Technology or other similar systems
• Strong customer service and problem-solving skills.
• Highly organized with strong attention to detail.
• Ability to handle sensitive information and maintain confidentiality.
• Team player with a positive attitude professionalism integrity and a strong work ethic.
• Must be able to work with the public and possess excellent conflict resolution skills.
• Ability to work in a fast-paced team-oriented environment.
• Work a flexible schedule including early mornings days evenings weekends holidays extended (long) workdays and/or an extended number of days consecutively as needed for all home games and team events.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.