At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

Embark on an exciting journey with Medtronics Digital Technologies Business Unit where we are at the forefront of developing cutting-edge technology that provides real-time support to surgeons in the operating room. At Digital Technologies we are transforming operating room experiences through advanced surgical analysis systems powered by state-of-the-art artificial intelligence.

As the Service Program Manager you will manage a variety of complex projects and programs to deliver key business strategies and will work across functions departments business units and geographies utilizing project management and program leadership skills to shape our will become an integral part of the Service organization driving key initiatives to increase both internal and external customer satisfaction.

Responsibilities may include the following and other duties may be assigned:

• Applying strong project management and program leadership skillsets to plan initiate monitor track and ultimately deliver service-related projects and programs.
• Lead cross-functional teams for Service projects and programs for the Digital Technologies operating unit with a particular focus on business process improvement and development of Service-wide systems and mature cross-functional partnerships.
• Providing service design input on new product development projects.
• Developing and implementing global service strategy for existing and new products.
• Developing and implementing processes across Service to standardize and drive consistency.
• Partnering with cross-functional global teams to define implement and monitor processes and systems to improve service delivery for both internal and external customers.
• Conveying driving and escalating project statuses issues and successes through effective communication with team members stakeholders and upper management.
• Effectively meeting milestones and deadlines in an autonomous environment.
• Becoming a service business expert and applying that knowledge to educate and mentor others.
• Applying broad business acumen including financial modeling ROI and other cost/benefit tools.
• Learning and applying a strong understanding of the Service business products and clinical applications.
• Learning and applying a strong understanding of Medtronic Service strategies and a solid general business understanding to drive business growth objectives.
• Leading and participating in continuous improvement activities across the Service organization.
• Enforcing quality standards within every project and all day-to-day activities.

Required Knowledge and Experience:

• Minimum of 5 years of relevant experience or advanced degree with a minimum of 3 years of relevant experience.
• PMP Certification (or ability to attain within 1 year).
• 3 years of experience with medical devices and systems imaging technology or other technical disciplines.
• Strong written and verbal communication skills.
• Microsoft Excel expertise (functions expressions pivot tables formulas data sets).
• 3 years of experience leading diverse and complex projects and programs.
• Independent thinker with the ability to take both a commercial and operational view of complex situations.
• Ability to solve highly complex problems across multiple business functions.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here