IT Helpdesk Specialist

Were looking for a Help Desk Specialist to join our IT team supporting employees across Lightricks and help them overcome any IT end-related issues they might be having.

Youll be the first point of contact for technical issues troubleshooting hardware software and company systems while supporting onboarding off-boarding and day-to-day IT needs. Youll also maintain IT equipment and help improve internal support processes including leveraging tools and automation to work more efficiently.

This role is ideal for someone who is organized proactive and takes pride in delivering excellent end-user support. You enjoy building strong working relationships helping others overcome technical challenges and continuously finding smarter more efficient ways to solve problems - including using modern tools and AI to improve how work gets done.

What you will be doing

• Provide day-to-day technical support for employees (hardware software and applications)
• Troubleshoot and resolve issues related to laptops peripherals operating systems company systems and applications
• Manage and prioritize incoming support requests through a ticketing system
• Guide and support employees through technical issues in a clear patient and professional manner
• Set up and maintain user accounts including password resets permissions and access management
• Onboard and offboard employees (account setup equipment provisioning)
• Maintain and update internal documentation user guides and knowledge base articles

Your skills and experience

• 1 year experience in a Help Desk / IT Support role (or equivalent experience)
• Hands-on experience troubleshooting hardware software and user issues
• Experience supporting video conferencing tools (e.g. Zoom Google Meet)
• Familiarity with networking basics (DHCP DNS SMB LDAP etc.)
• Familiarity with AI tools (e.g. ChatGPT Claude or similar) to improve troubleshooting automation and support workflows
• Experience with macOS and/or Windows environments
• Ability to manage and prioritize multiple support tickets
• Strong communication skills with the ability to explain technical issues to non-technical users
• High attention to detail and strong organizational skills
• Proactive mindset with a willingness to learn and grow
• Fluent in English (written and spoken)
• Experience with at least one IT service point support platform (FreshService OTRS ZenDesk etc.) - a plus
• Extensive knowledge of Mac and experience with iOS - a plus

Who we are

Lightricks is an AI-first company creating next-generation content creation technology for businesses enterprises and studios with a mission to bridge the gap between imagination and creation.

At our core is LTX-2 an open-source generative video model built to deliver expressive high-fidelity video at unmatched speed. It powers both our own products and a growing ecosystem of partners.

The company is known globally for pioneering consumer creativity through products like Facetune one of the worlds most recognized creative brands which introduced AI-powered visual expression to hundreds of millions of users worldwide.

We combine deep research user-first design and end-to-end execution - from concept to final render - to bring the future of expression to all.

Why join us

Were here to push the boundaries of whats possible with AI and video - not for the buzz but for the craft the challenge and the chance to make something genuinely new.

We believe in an environment where people are encouraged to think create and explore. Real impact happens when people are empowered to experiment evolve and elevate together.

At Lightricks every breakthrough starts with great people and a collaborative mindset. If youre looking for a place that combines deep tech creative energy and zero buzzword culture you might be in the right place.

We got you covered!

We empower employees with cutting-edge tools and learning opportunities to grow and succeed through workshops access and training on platforms subscriptions and clear guidelines for responsible AI use.

We offer Car-to-go subscriptions and run daily door-to-door shuttles from several locations in central Israel plus free parking and train-station pickups.

Were proud to have 2 chef-led restaurants on site by the legendary Machneyuda Group (yes that Machneyuda!) plus a bakery nestled in the heart of our office filled daily with the scent of fresh pastries.