Senior Manager Mocksville Family Medicine and Urgent Care

• Full time - 40 hours per week
• Primarily Monday - Friday schedule
• Clinic is open 7 days per week so additional hours may be needed
• 2-3 years of practice management experience is needed

Pay Range

Atrium Healths One Health Mocksville Family Medicine and Urgent Care is seeking an experienced Senior Manager of Ambulatory Services to lead operations in Mocksville North Carolina. This rural multi-specialty clinic operates seven days a week and includes more than 10 providers across Family Medicine Pediatrics Rheumatology and embedded Urgent Care services. Due to the complexity of the practice its extended hours and seven-day schedule the position requires a candidate with a minimum of 23 years of prior management experience. This opportunity is best suited for a seasoned leader with a demonstrated ability to manage ambulatory operations in a dynamic clinical environment.

Major Responsibilities

Oversees the daily operations of the practice with the physician co-leader to include scheduling and registration of patients verification of insurance clinical work-up treatment and flow of patients capture of clinical information in the EMR proper coding and charging of services rendered scheduling and pre- certification of specialty referrals and ancillary services collection of co-pays and co-insurance payments.

Ensures that practice operations and team members are knowledgeable of and in compliance with applicable regulatory licensing and accrediting agency standards and applicable state and federal laws as well as policies and procedures as defined by Advocate Health.

Promotes effective communication dialogue with providers and staff through daily huddles regularly scheduled staff meetings or other means of communication.

Analyzes data with physician co-leader using data to work collaboratively with providers other team members patients and vendors to continually enhance performance positively effecting clinical outcomes and patient satisfaction.

Demonstrates fluency in the EMR/Canopy effectively implementing and monitoring utilization of the tool for improved preventive medicine and disease management practices. Achieves goals in Appropriate Care Measures of Quality and Meaningful Use of the EMR.

Assumes responsibility for the recruitment of qualified staff.

Works with team members on mutual goal setting providing regular performance feedback and evaluation.

Manages practice by improving utilization of resources and maintaining practice efficiency while seeking to minimize operational costs. Assigns duties and determines staff work schedules based on competencies of available staff and patient/practice needs.

Promotes the financial viability and accomplishment of financial goals of the practice by effectively managing billing collections and budget processes including proactive cost containment activities.

Performs and Maintains competency for Point-of-Care testing as assigned waived and non-waived ensuring compliance with Advocate Health policies and with applicable state and federal regulations.

Minimum Job Requirements

Education: High School Diploma or GED required

Knowledge / Skills / Abilities: Excellent written and spoken communications skills in English are required

Physical Requirements and Working Conditions

Work requires use of telephone and sitting for prolonged periods of time. Walking standing lifting bending reaching stooping pushing and pulling are required a moderate amount of the time. May lift and carry up to 40 pounds on an intermittent basis. Must demonstrate the ability to communicate with individuals and groups effectively. Must possess critical thinking and ability to concentrate. Must be able to work with high volume of activities/projects with short deadlines. Must be able to deal with intense emotionally charged issues. Work can require non-traditional hours (early mornings or late evenings and/or weekends).

Preferred Job Requirements

Education: Bachelors Degree strongly preferred

Certification / License: Relevant certifications (MGMA ACHE or the Professional Association of Health Care Office Management) are preferred

Experience: At least 1 year of experience in a medical practice (or completion of a practice manager training program) including managing the financials (billing collection etc.) in a medical facility environment is desired.

Knowledge / Skills / Abilities: Bilingual in other language/s based on working location and relevant patient population is preferred.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs competitive compensation generous retirement offerings programs that invest in your career development and so much more so you can live fully at and away from work including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications skills relevant experience and/or training

• Premium pay such as shift on call and more based on a teammates job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical dental vision life andShort- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g. full-time part-time per diem temporary etc.); please ask a Recruiter for more information during an interview.