Senior Customer Success Manager, Consumables-Household Goods

This role can be located in one of our approved Corporate locations noted on this role.

Lead transformational growth for retail brands on Amazons marketplace. As a Senior Customer Success Manager youll create vendor strategies that directly impact millions of customer experiences drive marketplace innovation and shape the future of retail commerce on one of the worlds largest e-commerce platforms.

Join our dynamic team as a Senior Customer Success Manager where youll drive the growth strategy for vendor accounts through operational excellence and strategic planning. With a strong understanding and ownership of the P&L advanced analytical skills and proven negotiation capabilities youll deliver data driven recommendations to optimize vendor performance and maximize mutual growth on this role youll manage the complete product lifecycle ensuring relevant selection and implementing strategic growth strategies to enhance brand visibility and improve conversion rates. Youll also lead cross-functional initiatives collaborating with internal teams to identify growth opportunities and drive business results. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.

Key job responsibilities
Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
Analyze data trends to identify opportunities assess P&L impact and provide actionable recommendations
Lead promotional planning and execution while ensuring catalog optimization
Build collaborative relationships with internal teams and vendor partners
Manage multiple projects while maintaining high operational standards

A day in the life
Review performance metrics and present recommendations during vendor meetings
Collaborate with cross-functional teams to resolve operational challenges
Guide vendors on utilizing Amazon tools and systems effectively
Participate in strategic planning sessions with category managers
Support continuous improvement initiatives across the organization

About the team
Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management strategic advice operational execution and advanced program access. Our inclusive team values collaboration innovation and professional growth while working to enhance both vendor and customer experiences.

- Knowledge of Excel at an advanced level
- Experience in written and oral communication including the ability to communicate with all levels in the organization (technical business executive)
- Bachelors degree or equivalent
- 4 years of vendor or client facing experience in Account Management Vendor Management and/or relevant experience in associated fields such as Buying Planning or Merchandising
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Experience in relationship management

- Experience with Salesforce and Tableau
- 5 years of doing one of several roles: quantitative/financial analysis retail buying retail planning & allocation product/project management pricing marketing or e-commerce experience
- Experience rapidly adapting to change and dealing with ambiguity
- Advanced degree certifications or equivalent experience
- Usage of generative AI tools to enhance workflow efficiency with a willingness to learn effective prompting and evaluation practices

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NY New York - 88000.00 - 154000.00 USD annually