Housekeeping Manager

Marriott Hotels Resorts

Job Location:

Hamamatsu - Japan

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Additional Information: This hotel is owned and operated by an independent franchisee HMI Hotel Group. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Job Summary

Manages housekeeping operations ensuring guest rooms and public areas are clean well maintained and aligned with Marriott standards. Implements daily operations team performance and service delivery to ensure guest and employee satisfaction while managing departmental operations within budget. Conducts inspections ensures compliance with standards and holds team members accountable for corrective actions.

Educations and Experience

2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 5 years work experience in international hospitality brands

Conversational fluency in Japanese language is an added advantage

Key Responsibilities

Managing Housekeeping Operations and Department Performance

Conduct daily Housekeeping shift operations and ensure compliance with policies and LSOPs

Ensure guest room status is communicated to the Front Office in a timely and accurate manner

Inspect guestrooms public areas and employee areas on a daily basis

Prepare rosters and manage shift schedules to ensure efficient staffing and coverage

Assign work based on room priorities including arrivals departures and occupied rooms

Maintain an effective inspection program and ensure corrective actions are implemented

Monitor inventory levels and ensure adequate supplies equipment and uniforms are available

Communicate operational priorities and areas of concern clearly to team members

Understand impact of Housekeeping operations on overall hotel performance and manage to achieve budgeted goals

Managing Financial Performance and Cost Control

Manage departmental budget and control operational costs

Monitor expenses and productivity in line with financial objectives

Review budget versus actual performance and identify variances

Implement corrective actions to address discrepancies and improve efficiency

Conducting Human Resource Activities

Train team members using on-the-job training tools and provide ongoing development support

Monitor Attendance

Ensure staffing levels meet operational needs and financial targets

Maintain open communication and positive working relationships with team members

Provide feedback on performance and support continuous improvement

Drive employee engagement recognition and retention initiatives

Managing Brand Standards and Guest Experience

Ensure cleanliness and presentation meet Marriott brand standards across all areas

Monitor and support Guest Satisfaction Index (GuestVoice) performance

Participate in development and implementation of corrective action plans to improve guest satisfaction

Respond to guest concerns and ensure timely resolution

Ensuring Exceptional Customer Service

Maintain a strong focus on service quality and continuous improvement

Set a positive example for guest relations and service delivery

Drive a service culture aligned with brand expectations

Empower team members to deliver excellent guest service

Emphasize guest satisfaction in daily operations and team interactions

Additional Responsibilities

Duties and responsibilities are not limited to the above scope and may extend based on business requirements requiring to perform other reasonable duties as assigned by management.

This company is an equal opportunity employer.

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Required Experience:

Manager

DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee HMI Hotel Group. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices i...