Guest Services Manager

Marriott Hotels Resorts

Job Location:

Hamamatsu - Japan

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Additional Information: This hotel is owned and operated by an independent franchisee HMI Hotel Group. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Job Summary

Leads front office guest service operations during assigned shifts ensuring smooth day-to-day execution strong guest engagement and consistent delivery of brand standards. Acts as the primary escalation point for guest concerns while coordinating across departments to maintain seamless operations and a high level of guest satisfaction.

Education and Experience

- Degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 5 years of experience with international hospitality brands

- Business Level proficiency required in the Japanese language

Key Responsibilities

Managing Guest Services Operations and Front Desk Control

Manage guest arrivals departures and service requests during shifts

Ensure efficient room assignment billing accuracy and key control processes

Monitor lobby operations guest flow and overall Front Desk performance

Maintain strong coordination with Housekeeping and other departments for room readiness and guest needs

Acting as Manager on Duty and Handling Guest Relations

Act as primary point of contact for guest issues and service recovery

Handle guest complaints conflicts and service escalations effectively

Ensure prompt resolution of guest concerns and maintain service integrity

Maintain high visibility in lobby and guest areas during peak periods

Leading Guest Services Team Execution

Manage Guest Services Supervisors and Agents during shifts

Drive team performance to ensure consistent service delivery

Maintain effective communication within team and across departments

Lead by example and ensure alignment with service expectations

Ensuring Exceptional Customer Service

Drive personalized and professional guest service aligned with Marriott brand standards

Monitor service delivery and identify areas for improvement

Engage with guests to ensure satisfaction and retention

Implement corrective actions to improve guest satisfaction

Managing Operational Performance and Controls

Ensure adherence to Front Office procedures policies and operational standards

Monitor accuracy of reports documentation and daily operations

Review operational logs service issues and follow-ups

Maintain control over cash handling billing and compliance processes

Implementing Policies Programs and Standards

Ensure compliance with company policies SOPs and brand standards

Implement guest recognition and service programs

Maintain awareness of emergency procedures and operational protocols

Additional Responsibilities

Duties and responsibilities are not limited to the above scope and may extend based on business requirements requiring to perform other reasonable duties as assigned by management.

This company is an equal opportunity employer.

frnch1

Required Experience:

Manager

DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee HMI Hotel Group. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices i...

Description

Job Summary

Education and Experience

- Degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 5 years of experience with international hospitality brands

- Business Level proficiency required in the Japanese language

Key Responsibilities

Managing Guest Services Operations and Front Desk Control

Manage guest arrivals departures and service requests during shifts

Ensure efficient room assignment billing accuracy and key control processes

Monitor lobby operations guest flow and overall Front Desk performance

Maintain strong coordination with Housekeeping and other departments for room readiness and guest needs

Acting as Manager on Duty and Handling Guest Relations

Act as primary point of contact for guest issues and service recovery

Handle guest complaints conflicts and service escalations effectively

Ensure prompt resolution of guest concerns and maintain service integrity

Maintain high visibility in lobby and guest areas during peak periods

Leading Guest Services Team Execution

Manage Guest Services Supervisors and Agents during shifts

Drive team performance to ensure consistent service delivery

Maintain effective communication within team and across departments

Lead by example and ensure alignment with service expectations

Ensuring Exceptional Customer Service

Drive personalized and professional guest service aligned with Marriott brand standards

Monitor service delivery and identify areas for improvement

Engage with guests to ensure satisfaction and retention

Implement corrective actions to improve guest satisfaction

Managing Operational Performance and Controls

Ensure adherence to Front Office procedures policies and operational standards

Monitor accuracy of reports documentation and daily operations

Review operational logs service issues and follow-ups

Maintain control over cash handling billing and compliance processes

Implementing Policies Programs and Standards

Ensure compliance with company policies SOPs and brand standards

Implement guest recognition and service programs

Maintain awareness of emergency procedures and operational protocols

Additional Responsibilities

Duties and responsibilities are not limited to the above scope and may extend based on business requirements requiring to perform other reasonable duties as assigned by management.

This company is an equal opportunity employer.

frnch1

Required Experience:

Manager

Apply Now

About Company

Marriott Hotels Resorts

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more

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