Police Communications Lead

• Education:
  • High school diploma or GED is required
  • Associates or bachelors degree in criminal justice communications or a related field is preferred
• Experience:
  • Must have experience in public safety dispatching
  • Must have lead-level or informal leadership experience in public safety or communications environment
  • Experience with CJIS CAD NCIC and CCIC systems is preferred
• Special Qualifications:
  • Must have current NCIC/CCIC certification
  • Required certifications: CBI FEMA IS-100.C; IS-200; IS-700 B; and Notary Public
  • Current Communications Training Officer (CTO) certification is preferred
  • Highly qualified applicants will have advanced certifications in emergency communications or public safety disciplines
• Bilingual proficiency in Spanish is preferred.

The University of Colorado Colorado Springs has implemented a misconduct history check program with respect to final candidates for specific appointments. The misconduct history check program is intended to allow UCCS to collect and review information about a candidates conduct at their previous institutions specifically conduct related to sexual misconduct harassment and/or discrimination before making hiring decisions. All final candidates to these appointments are required to complete an Authorization to Release Information and provide contact information for their previous institutions.

Police Communications Lead

Elevate Your Career at UCCS: Innovate Inspire and Impact in the Rockies!

Who We Are

The University of Colorado Colorado Springs (UCCS) is a premier educational institution that prides itself on academic excellence research and community engagement and is actively seeking a Police Communications Lead to join our team! UCCS is committed to academic excellence professional development and fostering an environment that supports innovation and student success.

At the base of the Rocky Mountains Colorado Springs is captivated by its stunning landscapes making it a paradise for nature lovers. This city is more than its scenerya mosaic of history arts and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth an exceptional setting for both career and lifestyle.

Salary/Pay Range:$ 60637 - $78241 annually. Compensation will be commensurate upon experience and position is Non-Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.

Work Location: On-Site

Benefits at a Glance

At UCCS our employees are our most valued asset. Were proud to offer:

• Generous Time Off: Enjoy 22 vacation days 10 sick days paid parental leave 13 recognized holidays and provisions for bereavement jury duty and FAMLI Leave.
• Robust Health Coverage: Our comprehensive medical plans cover preventative care at no cost including a yearly mental health visit. Plus benefit from affordable dental vision plans and competitive prescription drug prices.
• Financial & Retirement Benefits: Take advantage of our health savings flexible spending accounts and life and disability insurance. Plan for your future with our retirement options.
• Further Your Education: Avail twelve (12) waived credits per academic year for courses at any CU campus. We invest in your educational and professional growth.
• Wellness & More: From wellness programs aimed at achieving your best self to various additional benefits through CU Advantage we prioritize well-being and holistic development.
• Want to know your total compensation Use ourcalculator to get the complete picture!

Summary

The Police Communications Lead position with the University of Colorado Colorado Springs (UCCS) Department of Public Safety serves as an advanced professional role within the Police Communications Center. This position performs the full scope of dispatcher duties while exercising a high level of discretion analytical skill and operational expertise in complex and high-risk public safety situations.

The Police Communications Lead functions as a subject matter expert and operational leader providing guidance mentoring and professional support to dispatch staff without formal supervisory authority. This role supports operational continuity training quality assurance and process improvement while working closely with the Police Communications Manager to maintain effective and compliant communications operations.

This position is designated as an essential employee. You may be required to stay late or come in early as needed. You may also be required to respond to any emergencies as needed.

This position requires participation in a rotating oncall schedule including nights weekends and holidays.

Essential Functions

The duties and responsibilities of the position include but are not limited to:

• Perform all core responsibilities of a Dispatcher including receiving emergency and non-emergency calls assessing and prioritizing information dispatching appropriate public safety resources and maintaining accurate and detailed records in the Computer-Aided Dispatch (CAD) system.
• Serve as a lead dispatcher and subject matter expert providing day-to-day operational guidance and support to dispatch staff in accordance with departmental policies and procedures.
• Exercise independent judgment in managing complex sensitive or high-priority incidents requiring advanced decision-making and problem-solving skills.
• Provide mentoring coaching and on-the-job guidance to new and experienced dispatch staff; assist in training delivery and skills development.
• Assist in the development coordination and refinement of training programs dispatch protocols and operational procedures.
• Participate in quality assurance activities including review of call-handling practices documentation accuracy and adherence to established standards.
• Provide constructive feedback and recommendations to support individual performance and continuous operational improvement.
• Support scheduling and staffing coverage needs particularly during the absence of the Police Communications Manager.
• Act as a liaison between dispatch staff and management to facilitate communication consistency and operational continuity.
• Participate in special projects system implementations and operational initiatives as assigned by the Police Communications Manager or designee.

Tentative Search Timeline

• Priority will be given to applications submitted by:May 20 2026.
• Potential interview dates:May 25 - 29 2026
• Potential start date: July 1 2026

CU is an Equal Opportunity Employer and complies with all applicable federal state and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity and we encourage individuals from all backgrounds to apply including protected veterans and individuals with disabilities.

In accordance with the Equal Pay for Equal Work Act UCCS does not discriminate based on sex in our employment or compensation practices.