Technical Account Manager, AI Agent Deployment

Meet Siena

Siena is the first intelligence layer for customer experience. Were creating an operating system of AI agents that learn remember and act across every customer touchpointfrom support conversations to shopping experiences to voice and social media interactions.

Siena doesnt just automate support; it powers shopping agents builds persistent customer memory generates actionable business insights and creates empathetic interactions that feel human.

Were transforming how businesses understand and connect with their customers turning every interaction into intelligence that makes the next one better.

The team

Were a small distributed team that punches way above our weight. Every person here has outsized impact because weve built leverage into everything we do. This philosophy makes us faster and frankly more fun to work with.

If youre excited about building something that doesnt exist yet keep reading. Were building agents that dont just respond to customersthey remember them learn from every interaction and connect experiences across channels.

The role

As a Technical Account Manager AI Agent Deployment you own both the technical and commercial health of your accounts. You master how Siena works under the hood to diagnose problems and drive outcomes - and youre commercially sharp enough to turn those outcomes into retention and growth.

Youre not a pure CSM and youre not a support escalation point. Youre the person customers trust to own their results and who turns that trust into a longer larger relationship.

Who you are

• 5 years in technical account management customer success engineering or a hybrid technical/commercial role - SaaS CX platforms or e-commerce strongly preferred

• Technically fluent: you understand how integrations work can read a configuration and can diagnose common deployment issues without escalating every time

• You lead with outcomes - automation rates resolution rates and whether the account is actually working Commercially aware: you understand ARR renewal risk and expansion signals and can position additional value without it feeling like a pitch

• AI fluency - you use AI tools actively in your workflow and can enable and guide confidently customers who are new to the space

• Youre proactive with data: you know what the numbers mean and you act on them before customers ask

• You build relationships that outlast onboarding - customers want more access to you not less

• Remote

What youll do

• Own technical account health: diagnose automation performance issues configure improvements and drive resolution rates without always pulling in engineering

• Be the primary point of contact for your accounts - customers know you by name and trust that youll bring them clarity.

• Run regular business reviews with customer stakeholders - bring data tell the story and drive clear next steps

• Partner with the deployment team during onboarding to ensure the handoff is clean and the account is set up to succeed

• Translate what you hear from customers into structured product feedback the team can act on

Why Siena

• Meaningful impact. Your work directly shapes our product and company.

• Globally distributed team working at the bleeding edge of CX and AI.

• Great salary plus the opportunity for equity or stock grants.

• Learning budget. If youre growing so are we.

• The thrill of building something new. Join us at a stage where your contributions matter most.

• AI-fluency. Make AI your second nature.

• Tackle unsolved problems. Were redefining how customer experience will look like in the next decades.

Our values

The people who thrive here are curious customer-obsessed and take ownership without being asked. They fix problems first and explain later. Theyre direct about feedbackboth giving and receiving itbecause they care more about getting things right than being polite.

They maintain high standards while moving at startup speed and they build real relationships with teammates because they know thats how great work gets done. When things get tough they adapt and keep pushing forward.

Our approach to AI

The people who thrive here treat AI like a natural extension of themselves. Theyve built their own ecosystem of agents - some for research others for debugging writing analysis or writing code. They know which AI works best for what problem.

Everyone gets premium accounts (ChatGPT Claude Perplexity Pro Cursor Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each others AI workflows.

At Siena were not just looking for people who can do a job. Were looking for people who want to break boundaries create the future and reshape industries. If thats you we look forward to your application.

We use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at .

Siena provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex national origin age disability genetics sexual orientation gender identity or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds experiences perspectives and abilities.

Required Experience:

Manager