Technical Support Operation Representative

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

We are seeking a dedicated professional to provide comprehensive pre- and post-sales technical support for our North and Latin American customer this role you will manage technical inquiries for MOTOTRBO and related products ensuring a high-quality experience through diligent problem-solving and effective communication.

Key Responsibilities & Qualifications:

• Own the customer experience by managing technical support tickets from initial contact to resolution ensuring all expectations and service standards are met.

• Provide expert troubleshooting via phone and email utilizing technical equipment to reproduce system configurations and resolve complex issues.

• Collaborate across departments as a primary liaison communicating effectively in written and spoken English to bridge the gap between customers and internal teams.

• Apply analytical thinking and IP networking knowledge to diagnose problems in a fast-paced customer-facing technical environment.

• Maintain flexible availability to support our regional partners during shifts of 9:30 AM 6:00 PM or 10:30 AM 7:00 PM CST Monday through Friday.

• Leverage technical expertise in areas such as Radio Communication Systems (Trunking/Conventional) VoIP or various operating systems (Windows/Linux) to enhance support delivery.

• Utilize industry certifications (e.g. ITIL A or Network) and CRM experience (ServiceNow) to streamline operations and maintain best practices.

Target Base Salary Range:$60000- $65000

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• High School Diploma or equivalent

• 2 years of Technical Support Experience

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.