Head of Legal Ops & Transformation

Reports to:Head of Firm Management
Department:Legal Operations
Location:100% Remote
Type:Independent Contractor
Working Hours:Eastern Standard Time (EST)

ABOUT STERLINGTON

Sterlington PLLC is a full-service law firm focusing on complexcorporate litigation executive compensation and private wealth matters. As a firm we focus on theeconomicas well as the legal aspects of our matters. Among other strengths Sterlington is the ultimate law firm forfounders senior executives and UHNWIs as well as their related businesses.

Learn more at:

THE OPPORTUNITY

Sterlington is looking for a Legal Operations & EA Transformation Manager to build the next generation of executive support for a globally distributed law firm; and lead the team through that evolution with structure judgment and genuine momentum.

OurExecutive Administration team supportstheattorneysofacrossour elite and demanding legal practice. As the firm scales toward its next phase of growth we are building the operational infrastructure to match our ambition; and this function is at the center of our success.

This role sits at the intersection ofpeopleleadership AI implementation and strategic operations. You will introduce customer successmethodologyinto a function ready to evolve deploy AI across workflows primed for automation and redefine what excellent partner support looks like at a firm that competes at the highest level.

You will work in alignment with the broader operational infrastructure of the firm never duplicating it.

WHAT YOU WILL OWN

• Team Transformation & Leadership: Lead a world-class team of Executive and Legal Assistants at a defining moment of growth for the firm. This is a pivotal chapter; integrating AI-enabled delivery to empower our team as true Business Partners who dont just facilitate but actively enable partners to deliver elite client work at scale. By building tailored development paths and fostering a culture of excellence youll ensure our team remains the strategic engine of the firms success in a future-ready landscape
• Customer Success Integration: Introduce CS methodology into the EA function; treating partners as internal clients with defined success metrics feedback loops and service standards. Design and own the partner satisfaction framework. Build the cadence and culture of accountability that makes great support visible and continuously improving.
• AI-Driven Operational Innovation: Audit current workflows and identify opportunities to increase efficiency through automation. Introduce AI tools for scheduling meeting prep communications management and document handling; integrated in a measured high-judgment manner that enhances performance without adding complexity.
• Strategic Operations:Act as the bridge between Firm Management and the EA team. Own workforce planning coverage models and capacity strategy. Serve as a thought partner to firm leadership on how the administrative function evolves as the firm scales.

WHAT SUCCESS LOOKS LIKE

• First90 days: Full audit of the EA function completed; coverage strengths gaps and the unwritten rules documented. Trust established with the team across all practice and support areas. First version of the transformation roadmap presented to firm leadership.
• Month 6:AI toolsinactive use across at least 3 core workflows. Partner satisfaction framework designed and in pilot. Teamoperatingwith clarity on roles standards and growth paths.
• Year 1: A measurably higher-performing more autonomous EA team. Partners spending less time managing their support and more time on fee-earning activities. A function that is genuinely future-ready; not just more organized.

WHO YOU ARE

Specifically we are looking for:

• 10 years of progressive operations experience with direct people leadership of distributed teams
• Demonstrated experience redesigning or transforming an operational function;not just running one
• Genuine AI fluency: you use Claude Copilot or equivalent tools daily and you have built or led AI workflow implementation in a real work environment
• Customer success or partner-facing service delivery experience; you understand what it means to treat internal stakeholders as clients
• Ability to operate with ambiguity and create structure
• Strong written and verbal communication in English
• Legal SaaS or professional services background strongly preferred; familiarity with how lawyers think and work is a meaningful advantage

At Sterlington we believe that world-class talent has no are committed to fostering a diverse and inclusive environment where unique perspectives arevaluedand every individualhas the opportunity tothrive. We encourage all qualified candidates to apply.

.