Service Estimator & Coordinator

Service Estimator & Coordinator
Location: Scranton PA
Salary: $65000 -$75000 Benefits
Benefits: Health Dental Vision Life Vacation PTO Holidays
Job Type: Full-Time
Typical Hours: 7:30 AM 4:00 PM
Start Date: ASAP
Sponsorship is Not Available

Service Estimator & Coordinator Description

Our client is looking for a Service Estimator & Coordinator to add to their this role you will support the estimating and service teams by assisting with customer communications quote preparation dispatch coordination and administrative processes throughout the sales cycle. You will play a key role in improving customer experience maintaining workflow efficiency and ensuring accurate follow-through on service requests and estimates. To be considered you must have strong organizational and communication skills prior customer service experience and the ability to manage multiple priorities. To thrive in this role you must be proactive detail-oriented collaborative and comfortable working with customers technicians and internal teams to solve problems efficiently. This is a great opportunity to join a collaborative service-focused organization with long-term growth potential.

Service Estimator & Coordinator Responsibilities

Serve as the first point of contact for estimating requests
Gather and document detailed information regarding customer needs and job scope
Communicate pricing service options and estimate details clearly
Prepare review and follow up on customer quotes and estimates
Support the estimating team with administrative coordination and job preparation activities
Conduct preliminary assessments of customer issues to support estimate preparation
Coordinate site visits for more complex service requests as needed
Prepare accurate cost breakdowns including labor materials and related service costs
Communicate scheduling details customer information and job updates to technicians
Monitor technician progress and assist in resolving scheduling or service issues
Maintain accurate customer records service tickets and documentation
Support inventory coordination for commonly used parts and supplies
Assist with process improvements to enhance efficiency consistency and customer satisfaction
Perform additional administrative and operational duties as assigned

Service Estimator & Coordinator Qualifications

Customer service estimating or administrative experience required
Basic understanding of the automotive service industry or shop operations required
Proficiency with Microsoft Excel required
Strong attention to detail required
Enter 14 as your answer to the second application question