Senior software Engineer ServiceNow Technology Engineer

Position Description:

At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve. At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at .

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position however only candidates selected for interviews will be contacted. No unsolicited agency referrals please.



Role: Service Now
Years of experience: 5 years
Work location: Hyderabad

Job Summary
The ServiceNow Technology professional is responsible for the design development configuration administration and operational governance of the ServiceNow platform. This role ensures stable scalable and secure delivery of ServiceNow capabilities across IT Service Management (ITSM) IT Operations Management (ITOM) IT Asset Management (ITAM) and related enterprise workflows. The position partners closely with infrastructure application security and business teams to enable standardized processes automation and data integrity across environments.

Your future duties and responsibilities:

Design develop configure and customize ServiceNow applications and platform capabilities using industry best practices.
. Configure and extend core ServiceNow modules such as Incident Problem Change Request Service Catalog CMDB and Knowledge Management.
. Develop and maintain workflows Flow Designer flows business rules UI policies client scripts and server-side scripts using JavaScript.

Integrations & Automation

. Design and support integrations with enterprise systems using REST SOAP APIs MID Server and data sources.
. Support CMDB and CSDM implementations including data modeling reconciliation discovery and data integrity.
. Enable automation and orchestration to reduce manual effort and improve service delivery efficiency.

Platform Operations & Stability

. Support ServiceNow environment health across development test and production instances.
. Perform platform upgrades patching and release management activities in alignment with organizational change controls.
. Monitor system performance and availability proactively addressing risks to reduce service degradation or outages.

Reporting Dashboards & Analytics

. Develop dashboards KPIs and reports to provide operational visibility into service performance compliance and risk.
. Partner with stakeholders to translate business requirements into measurable ServiceNow outcomes.

Required qualifications to be successful in this role:

Must to have:

. Work closely with product owners architects infrastructure teams and business stakeholders to gather requirements and deliver technical solutions.
. Participate in Agile/Scrum ceremonies including grooming sprint planning testing and retrospectives.
. Create and maintain technical documentation for configurations integrations and platform standards.


Required Technical Skills

. Hands-on experience developing and supporting the ServiceNow platform.
. Strong knowledge of ServiceNow scripting (JavaScript Glide API).
. Experience with ITSM and ITOM concepts and enterprise service workflows.
. Experience with ServiceNow integrations (REST SOAP MID Server).
. Working knowledge of CMDB CSDM and service data models.



Good to have:
Familiarity with Agile and ITIL-based service delivery models.

Skills:

• ServiceNow Development
• ServiceNow IT Service Mngt
• Agile
• Communication
• Monitoring

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.