Operations Third-Party (TPA) Vendor Governance Analyst (HYBRID OR REMOTE)

About the Role

At Equitable we help clients secure their financial well-being so they can pursue long and fulfilling lives - a missionwevehoned since 1859.

Equitable is seeking an Operations Third-Party (TPA) Vendor Governance Analyst to play a key role in overseeing Third-Party Administrators responsible for life insurance policy administration. This role actively monitors vendor performance through SLAs and KPIs leads governance routines such as MBRs and QBRs and maintains critical oversight documentation. The analyst drives timely issue resolution and remediation partnering closely with internal stakeholders and vendors to ensure consistent service delivery and strong adherence to regulatory contractual and company standards.

What Youll Be Doing

• Analyze TPA performance against SLAs KPIs and contractual obligations; highlight trends drivers and emerging risks

• Facilitate and schedule Monthly and Quarterly Business Reviews (MBRs/QBRs) including data validation performance summaries and action items

• Maintain governance routines and artifacts (issue logs action registers risk/control trackers and decision records) to ensure transparency and auditability

• Perform initial assessment and triage of operational issues (impact severity root cause hypotheses and required stakeholders); monitor remediation plans and validate evidence of completion

• Support operational risk management for TPAs by coordinating SOC report review audit requests and control testing/attestations

• Partner with Corporate Sourcing and Procurement (CSP) and business stakeholders to support contract administration (renewals/amendments)

• Reconcile and process vendor and third-party billing

• Own monthly and annual accrual process for Operations billing

• Generate billing reconcile payments and create reporting for fees collected from funds under management

• Identify opportunities to improve governance processes; document procedures and implement enhancements in partnership with stakeholders

This position offers a flexible work schedule: it may be fully remote/hybrid. If you are located near one of our offices (e.g. Charlotte NC; Syracuse NY) a hybrid schedule with 23 days on-site per week is expected to foster collaboration and connection.

The base salary range for this position is$50000 - $63000. Actual base salaries vary based on skills experience and geographical addition to base pay Equitable provides compensation to reward performance with base salary increases spot bonuses and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.

For eligible employees Equitable provides a full range of benefits. This includes medical dental vision a 401(k) plan and paid time off. For detailed descriptions of these benefits please reference the link below.

Equitable Pay and Benefits: Equitable Total Rewards Program

What You Will Bring

Required Qualifications:

• HS Diploma or equivalent

• 2 years of experience in vendor governance operations analytics third-party risk/controls insurance operations and/or a related role

• Demonstrated ability to analyze operational performance data identify trends/root causes and translate findings into clear insights and recommendations

• Proven stakeholder management skills; able to communicate effectively with vendors and internal partners and drive action through governance routines

• Proficiency in Microsoft Excel (e.g. pivots lookups basic data validation) and PowerPoint to produce recurring dashboards scorecards and executive-ready summaries

• Efficient organizational skills with the ability to manage multiple priorities maintain detailed documentation and meet deadlines in a regulated environment

Preferred Qualifications:

• Advanced degree

• Experience with life insurance operations policy administration and/or Third-Party Administrator (TPA) operating models

• Familiarity with vendor governance practices (e.g. KPI/SLA design scorecards QBR/MBR operating cadence and issue/action management)

• Experience supporting SOC report review audits risk assessments and/or control testing in partnership with risk/compliance functions

• Continuous improvement mindset

Skills

Data Gathering and Reporting: Knowledge of tools techniques and processes for gathering and reporting data; ability to practice them in a particular department or division of a company.

Data Integrity: Knowledge of objectives terminologies and approaches of data integrity; ability to ensure the accuracy and consistency of data in various business environments.

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.

Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives projects groups or activities making effective judgments as to prioritizing and time allocation.


About Equitable

At Equitable were a team committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.

We turn challenges into opportunities by thinking working and leading differently where everyone is a leader. We encourage every employee toleveragetheir unique talents to become a force for good at Equitable and in their local communities.

We are continuously investing in our people by offering growth internal mobility comprehensive compensation and benefits to support overall well-being flexibility and a culture of collaboration and teamwork.

We are looking for talented dedicated purposeful people who want to make an impact. Join Equitable and pursue a career with Careers at Equitable to learn more.

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Equitable is committed to providing equal employment opportunities to our employees applicants and candidates based on individual qualifications without regard to race color religion gender gender identity and expression age national origin mental or physical disabilities sexual orientation veteran status genetic information or any other class protected by federal state and local laws.

NOTE: Equitableparticipatesin the E-Verify program.

If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position please contact Human Resources at or email us at .