IT & Digital Enablement Lead (Africa Operations)

1. Role Purpose
The IT & Digital Enablement Lead (Africa Operations) is responsible for managing and supporting Procept Africas IT operations enterprise systems digital tools and technology support services to ensure stable secure and efficient business operations.
The role focuses primarily on operational IT management user enablement systems support and technology coordination across Procept Africas business operations. The role will also support the adoption and effective use of digital tools that improve operational efficiency collaboration consulting delivery and customer service.

2. Reporting Line
Administrative Reporting
Chief Commercial Advisor

Functional Reporting
Head Consulting Delivery Services

Direct Reports
IT Officers

Systems Support Personnel
External Vendors
Technology Service Providers

Key Stakeholders
CEOs Office
PMO
Consulting Teams
Business Development
HR
Finance
Operations Teams
Country Representatives (where applicable)

3. Role Scope
Functional Scope
IT Operations & Support
Systems & Applications Administration
User Enablement & Adoption
Website & Digital Platform Support
Cybersecurity & Access Control Support
Vendor & Service Provider Coordination
Technology Process Improvement

Geographic Scope
Primary responsibility for Nigeria operations with support coordination for other Procept Africa locations where required.

4. Key Responsibilities
A. IT Operations & Support
Manage day-to-day IT operations user support system availability and issue resolution
Maintain IT procedures documentation system monitoring and user access management

B. Systems & Applications Management
Support and administer enterprise systems business applications and collaboration platforms
Coordinate system maintenance vendor support automation and process improvement initiatives

C. Digital Enablement & User Adoption
Support rollout and adoption of digital tools through user training guidance and support
Serve as liaison between business users and technology vendors/service providers

D. Website & Digital Platform Support
Ensure website stability security maintenance hosting and technical support coordination

Support digital platforms and analytics tools used across the business

E. Cybersecurity & Information Protection
Implement basic cybersecurity access control and data protection practices
Support risk monitoring incident escalation audits and compliance activities

F. Vendor & Service Provider Coordination
Coordinate IT vendors and service providers to ensure effective and cost-efficient service delivery
Monitor vendor performance SLAs maintenance activities and support requests

G. Reporting & Continuous Improvement
Prepare operational IT reports and maintain IT asset and system records
Identify and implement practical improvements to systems processes and user experience

Qualifications :

5. Candidate Profile
Education
Bachelors degree in: Information Technology Computer Science Information Systems Engineering or related discipline
Experience
35 years experience in IT operations systems administration or technology support
Experience managing business applications and enterprise systems

Experience coordinating vendors and technology service providers
Experience supporting users in professional services or consulting environments is an advantage
Practical experience supporting collaboration tools cloud platforms and digital workplace technologies

Certifications
Preferred certifications include:
ITIL4 Foundation and higher levels
Microsoft Certifications
AWS or Cloud Fundamentals Certifications
Cybersecurity Fundamentals Certifications
Project Management Certifications (PMP PRINCE2 CAPM) are an added advantage
Vendor coordination and SLA monitoring
Systems documentation and reporting
Basic analytics and reporting tools.

Remote Work :

Yes

Employment Type :

Full-time