Mailroom Supervisor

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print mail document scanning reception and related office support services for Fortune 500 companies professional service firms and institutions of higher education. TMG is looking for highly motivated enthusiastic team players interested in a career rather than just a job. With a team of over 1500 nationwide associates TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.

Summary The Site Manager oversees all daytoday operations of the Mail Center and Loading Dock within a fastpaced production environment. This role leads a team of nine fulltime employees and is accountable for accurate mail processing package distribution shipping/receiving and dock operations. The manager drives service excellence operational efficiency safety compliance and strong client partnerships across the facility.

Responsibilities

Mail Center Operations

• Oversee all inbound and outbound mail parcels and courier activity for the production site.

• Ensure accurate sorting scanning tracking and delivery of mail and packages.

• Maintain servicelevel standards for timeliness accuracy and customer satisfaction.

• Implement and enforce SOPs for mail handling security and chainofcustody requirements.

• Coordinate with internal departments production teams and external vendors to support daily operational needs.

Loading Dock Oversight

• Manage all loading dock activity including freight deliveries equipment movement and vendor access.

• Ensure safe and efficient dock operations in compliance with OSHA and sitespecific safety protocols.

• Oversee scheduling staging and documentation for all inbound and outbound shipments.

• Partner with facilities security and production teams to support largescale deliveries and timesensitive logistics.

Team Leadership

• Supervise coach and develop a team of nine fulltime employees.

• Create staffing schedules assign daily tasks and monitor performance.

• Conduct training on safety equipment use customer service and operational procedures.

• Foster a positive professional and highperformance team culture.

Operational Management

• Maintain inventory of mailroom and dock supplies equipment and materials.

• Monitor and report on KPIs productivity and service metrics.

• Identify and implement process improvements to enhance efficiency accuracy and customer experience.

• Ensure compliance with company policies security protocols and industry regulations.

• Manage vendor relationships with shipping carriers courier services and equipment providers.

Customer & Stakeholder Engagement

• Serve as the primary point of contact for internal clients production teams and leadership.

• Resolve escalations service issues and operational challenges promptly.

• Support special projects production events and highvolume periods with tailored logistics planning.

Qualifications

• Bachelors degree preferred or equivalent relevant experience.

• 23 years of progressively responsible experience managing service or operations teams.

• Strong proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook Teams).

• Demonstrated ability to partner with leadership at all levels and build strong working relationships.

• Strong analytical problemsolving and decisionmaking skills.

• Proven leadership experience with a track record of hiring developing engaging and retaining employees.

• Experience managing remote teams across multiple locations.

• Strong planning prioritization and execution skills with minimal supervision.

• Ability to balance tactical operational needs with strategic business objectives.

Required Experience:

Manager