Director of IT – Business Systems & Services
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Job Location:
Brooklyn, NY - USA
Monthly Salary:
$ 145000 - 165000
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Title: Director of IT Business Systems & Services
Department: Information Technology
Reports to: Chief Financial Officer
FLSA Status: Non-Union Exempt
Grade: 4
Position Description:
The Brooklyn Botanic Garden seeks a Director of IT Business Systems & Services to lead the strategic and operational management of its technology platforms and systems. This role serves as the critical bridge between IT and the broader organization translating business needs into technology solutions and ensuring that every system tool and service supports the Gardens mission and operational goals.
The ideal candidate is a business-minded technology leader who builds strong relationships manages complex vendor ecosystems and delivers user-centered solutions at scale. They translate complexity into clarity communicate fluently across all levels of the organization and bring long-term vision to daily operations overseeing IT service delivery vendor and partner relationships software migrations and implementations and data security storage and reporting.
Responsibilities:
Strategic IT Leadership & Business Alignment
- Serve as the primary liaison between IT and internal departments ensuring technology investments reflect evolving organizational priorities.
- Partner with senior leadership to develop and execute IT strategies aligned with institutional goals.
- Lead regular communications and cross-departmental assessment to identify technology gaps plan improvements and optimize service delivery.
- Develop and maintain multi-year IT budgets.
Vendor & Contract Management
- Manage all vendor contractor and provider relationships from sourcing and contract negotiation to SLA monitoring performance evaluation and invoice review.
- Oversee procurement and lifecycle management for hardware software licensing and subscriptions.
- Build and maintain cost-effective scalable vendor partnerships that strengthen operational reliability and support innovation.
IT Service Management & Oversight
- Direct the day-to-day operations of the IT service desk ensuring timely high-quality support for all staff.
- Guide the support team in prioritizing assigning and escalating service requests appropriately.
- Establish and continuously improve service desk processes ensuring they are efficient consistent and well-documented.
Governance Documentation and Compliance
- Develop maintain and enforce IT policies standard operating procedures and best practices across all technology operations.
- Ensure documentation is current and comprehensive covering system configurations procedures inventory and vendor agreements.
- Support compliance with organizational policies cybersecurity standards and applicable regulations.
- Produce and maintain IT reporting to inform leadership decision-making.
Departmental Support & Enablement
- Lead staff onboarding and offboarding processes including account setup orientation and equipment provisioning.
- Design and support organization-wide technology training and user enablement programs.
- Provide planning and oversight for department-led projects ensuring clear communication of progress issues and opportunities.
Infrastructure & Technology Planning
- Partner with external providers to maintain and optimize infrastructure systems including networks servers and cloud platforms.
- Oversee maintenance cycles upgrade planning and business continuity/contingency planning and protocols.
- Lead end-to-end migrations and system implementations including evaluation staff engagement pricing analysis data considerations integrations documentation and testing.
Qualifications:
- 7 years of experience in Information Technology with demonstrated leadership of service delivery and business system functions
- Proven track record managing vendor relationships and driving multi-departmental IT collaboration
- Experience leading system implementations across the full lifecycle: evaluation selection deployment training and data migration.
- Proficiency in data classification organization and management.
- Expertise in cloud-based productivity tools SaaS platforms licensing models and IT budgeting
- Strong knowledge of IT governance policy management and support operations
- Exceptional interpersonal communication and organizational skills
- Bachelors degree or equivalent professional experience preferred
Core Competencies
- Leadership & Communication A confident collaborative partner to departments and executive leadership able to translate technical concepts for non-technical audiences.
- Vendor Management Skilled in building and managing partner relationships with experience in negotiation and performance oversight.
- Operational Efficiency Driven to improve service quality refine processes and establish standards that scale.
- Strategic Thinking Able to balances long-term technology vision with operational demands.
- Customer-Centric Genuinely committed to empowering staff and teams with reliable accessible technology.
- Data-Driven - Skilled in collecting analyzing and interpreting data to understand trends and inform strategy.
Compensation and Benefits:
- Salary Range: $145000 - $165000
Brooklyn Botanic Garden considers several factors when determining the appropriate salary to offer a candidate within the listed salary range. These factors include (but are not limited to) the scope and responsibilities of the position a candidates relevant work experience and education/training prior union/ DC37 experience (for union positions) job skills equity across the institution as well as market and organizational considerations.
- BBG offers a comprehensive benefits package including:
- Health Insurance that begins the date of hire; employees are offered coverage through the City of New Yorks Office of Labor Relations and can choose from a variety of plans some at no cost to the employee.
- Dental/Vision/Prescription Benefits
- Pre-Tax Benefits including flexible spending dependent care transit/parking accounts
- CIRS Pension/401K/Life Insurance: BBG is a member of the Cultural Institutions Retirement System (CIRS) and offers a pension and 401K plan for eligible employees. Life insurance is provided through CIRS as well.
- Life Insurance and Long-Term Disability Insurance
- Generous Paid Time Off including sick time vacation time and 13 annual holidays
- As a 501(c)3 BBG is a Public Service Loan Forgiveness (PSLF) Eligible Employer.
- Museum Pass which provides employees the opportunity to enter many museums in New York City for free
- Free Garden admission for employee plus one guest
- Employee discount at BBGs retail shop and food venues
To be considered for this position please submit an application by clicking Apply below.Applications submitted without a résumé and cover letter will not be considered.
No telephone calls for position inquiries please. Applicants with disabilities who need assistance with the online system or who may require a reasonable accommodation during the application process should contact Human Resources at
Brooklyn Botanic Garden is an Equal Opportunity/Affirmative Action employer.
Required Experience:
Director
