Department SpecialistReceptionist BiltmorePhoenix (AZ)

At National Bank of Arizona were a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. National Bank of Arizona was founded on the premises of building local relationships we pride ourselves on providing our clients shareholders and each other with the best possible tools resources and opportunities. Our workplace culture is based on inclusivity and collaboration so we can give our customers as well as our employees the best possible environment to thrive. More than 40 years later our approach hasnt changed. At NBAZ the possibilities are endless come for the job stay for a career.

NBAZ is looking for a Department Specialist/Receptionist to join Arizonas #1 Community Bank at our Biltmore Corporate Office in Phoenix (AZ).

Essential Functions:

• Serve as the first point of contact by greeting and assisting customers visitors and vendors in a professional courteous and welcoming manner.
• Answer screen and route incoming calls promptly ensuring accurate information is provided or inquiries are directed to the appropriate personnel.
• Provide comprehensive administrative and staff support to the Operations Administrator Services team.
• Administer and support various programs projects and departmental processes specific to the assigned operating unit.
• Deliver high-quality customer service by addressing inquiries resolving issues and providing timely accurate information.
• Collaborate with internal and external stakeholders to address department-related questions concerns or requests.
• Prepare maintain and distribute departmental reports and perform reporting functions as required.
• Gather research and compile data and documentation to support operational and administrative needs.
• Perform a variety of clerical and administrative tasks including data entry document management and maintaining records and reports.
• Assist in the preparation tracking and control of operational records statistics and reports.
• Provide backup support for mailroom operations to ensure continuity of service and coverage.
• Train and support other employees on departmental procedures systems and processes as needed.
• Perform additional duties and responsibilities as assigned to support departmental and organizational goals.

Qualifications:

Requires a High School diploma or equivalent and 1 years office administrative clerical or other directly related experience. A combination of education and experience may meet job requirements.

• Working knowledge of departmental functions office/administrative functions banking and/or departmental processes and procedures.
• Working knowledge of department processes policies and procedures.
• Must have sound customer service and communication skills both verbal and written.
• Sound problem resolution skills.
• Working knowledge of various computer software including spreadsheets and word processing.

Schedule: Monday Friday: 8:00 AM 5:00 PM; 40 hours/week

Benefits:

• Medical Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance Paid Parental Leave and Adoption Assistance.
• Health Savings (HSA) Flexible Spending (FSA) and dependent care accounts.
• Paid Training Paid Time Off (PTO) and 11 Paid Federal Holidays.
• 401(k) plan with company match Profit Sharing competitive compensation in line with work experience.
• Mental health benefits include coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.