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Join Humanas journey to provide a highly reliable accurate and dynamic Configuration Management Database (CMDB) that serves as the digital foundation for our IT operations. Over the next few years our goal is to achieve holistic visibility of all configuration itemsacross both on-premises and cloud environmentswith automated ownership and relationship management. As a Configuration Management Analyst you will be instrumental in advancing our capabilities leveraging AI-driven insights to accelerate change reduce risk and enable resilient efficient operations. Be part of a collaborative team that is committed to innovation security and operational excellence in support of Humanas mission.


Job Summary:
The Configuration Management Analyst is responsible for ensuring the effective governance oversight and maintenance of Humanas IT configuration items systems and environments. This role supports the integrity and security of enterprise assets through accurate configuration tracking change management and compliance with regulatory and organizational requirements.

Key Responsibilities:

• Administer and maintain Humanas Configuration Management Database (CMDB) ensuring all assets systems and configurations are accurately recorded tracked and updated throughout their lifecycle.
• Develop implement and maintain configuration management processes and procedures to ensure accurate tracking of IT assets and system components throughout their lifecycle.
• Perform regular audits and reconciliations of configuration items to identify discrepancies unauthorized changes or compliance gaps and coordinate remediation efforts.
• Contribute to incident and problem management processes by providing accurate configuration data for root cause analysis and impact assessments.
• Document and maintain configuration management procedures policies standards (including naming versioning and baselining) and control narratives.
• Work closely with project and operations teams to ensure that configuration data supports business needs and project delivery.
• Generate and distribute configuration management reports dashboards and metrics for leadership and stakeholders.
• Assist with troubleshooting and resolving configuration discrepancies collaborating with relevant technical teams as needed.
• Participate in the development and delivery of training and awareness initiatives related to configuration management best practices risk and security.
• Support IT asset management by maintaining accurate relationships between assets configurations and their dependencies.
• Contribute to continuous improvement initiatives by recommending enhancements to configuration management tools processes and documentation.

Required Qualifications:

• Bachelors degree in Information Technology Computer Science or related field or equivalent work experience.
• 2 years of experience in IT configuration management.
• Strong analytical organizational and documentation skills.
• Excellent communication and collaboration abilities.

Preferred Qualifications:

• Experience with ServiceNow or other IT Service Management (ITSM) platforms.
• CIS Data Foundations (CMDB and CSDM)
• Prior exposure to third-party risk management or cybersecurity programs in a healthcare or highly regulated environment.

Use your skills to make an impact

Job Title:Configuration Management Analyst (Service Offering Management Engineer 2)
Location:Remote (Louisville Dallas Florida (Ft. Lauderdale/Tampa) Washington D.C. and NYC)
Department:Service Offering Management
Reports To:Associate Director Service Offering Management

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number if it is not already on file. When required an email will be sent from with instructions on how to add the information into your official application on Humanas secure website.

As part of our hiring process for this opportunity we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

To ensure Home or Hybrid Home/Office employees ability to work effectively the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless wired cable or DSL connection is suggested.
Satellite cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California Illinois Montana or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Limited Geography Remote - This is a remote position but located within a specific geography.

Travel: While this is a remote position occasional travel to Humanas offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills knowledge experience education certifications etc.

$73400 - $100100 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana Inc. and its affiliated subsidiaries (collectively Humana) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits Humana provides medical dental and vision benefits 401(k) retirement savings plan time off (including paid time off company and personal holidays volunteer time off paid parental and caregiver leave) short-term and long-term disability life insurance and many other opportunities.

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid families individuals military service personnel and communities at large. Learn more about what we offer .

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race color religion sex sexual orientation gender identity national origin age marital status genetic information disability or protected veteran status. It is also the policy of Humana to take affirmative action in compliance with Section 503 of the Rehabilitation Act and VEVRAA to employ and to advance in employment individuals with disability or protected veteran status and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions including but not limited to recruitment hiring upgrading promotion transfer demotion layoff recall termination rates of pay or other forms of compensation and selection for training including apprenticeship at all levels of employment.