Automotive BDC Manager

DePaula Chevrolet is seeking a motivated and experienced Automotive BDC Manager to lead our Business Development Center team in Albany NY. This role is essential in driving customer engagement managing inbound and outbound communications and ensuring a seamless delivery of exceptional customer service. The ideal candidate will combine strong leadership skills with a deep understanding of automotive sales processes to maximize showroom traffic and sales opportunities.

Responsibilities

• Manage and lead the BDC team to achieve sales and customer satisfaction goals.
• Develop and implement strategies for customer follow-up and lead management.
• Track and analyze performance metrics to continuously improve BDC operations.
• Coordinate with sales and service departments to ensure seamless customer experience.
• Train coach and motivate BDC representatives to reach their full potential.
• Maintain up-to-date knowledge of company products promotions and incentives.
• Handle complex customer inquiries and resolve issues promptly and professionally.

Requirements

• Proven experience in automotive BDC management or a related sales management role.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions to optimize performance.
• Strong organizational and multitasking abilities.

Benefits

• Competitive annual salary of $90000 - $120000 paid weekly.
• Health dental and vision insurance plans.
• 401(k) retirement plan with company matching.
• Paid time off and holiday pay.
• Employee discounts on vehicles and services.
• Opportunities for career growth and professional development.

About the Company

DePaula Chevrolet is a leading automotive dealership located in Albany NY. With a long-standing commitment to customer satisfaction and community involvement we pride ourselves on delivering quality vehicles and exceptional service. Join our dynamic team and be part of a company that values integrity innovation and teamwork.