Administration and Customer Services Officer

Join our growing team: Administrative role with real impact

We are seeking a warm and personable Administrative & CS Officer to enhance our close-knit Administration and Customer Service team. This role is perfect for someone who cares deeply about making a positive impact in the lives of our participants and supporting all areas of our business. You will be the first point of contact for our participants playing an important role in ensuring their experience with us is welcoming and supportive.

About Us

Insight PBS is dedicated to improving the lives of Australians with disabilities through Positive Behaviour Support fostering empowerment and collaborative approaches to uphold human rights.

Why Join Us

Enhance your administrative skills in a role that truly values personal interaction and community impact

Become a key member in an organisation where your work directly supports and reflects our mission and growth

Be part of a company that values its people first truly priorities work life balance and encourages professional development

Join a vibrant and dynamic team that values collaboration

About The Role:

This role will:

Serve as a first point of contact for our clients providing empathetic and efficient support. Handling inquiries resolving issues and ensuring customer satisfaction will be central to your daily tasks.

Engage in a variety of administrative duties including data entry document management and maintaining accurate records.

Coordinate administrative tasks across different departments supporting team efficiency and collaboration.

About You:

Our ideal candidate possesses:

Excellent interpersonal and communication skills with a personable and caring demeanour.

Proficient in Microsoft Office Suite and comfortable with learning new software.

Strong planning and organisational skills with meticulous attention to detail.

The ability to work independently and collaboratively within a team.

A proactive approach to multitasking and managing various administrative responsibilities.

Prior NDIS experience is highly regarded.

How to Apply

If you are interested please visit our Careers Page at to learn more about the role and for a look at what life is like at Insight PBS.

Apply via Seek

Important Dates:

Applications will closeFriday the 5th June 2026

If you are interested please apply now as we will review applicants and shortlist as the come through.

Start Date: As soon as practically possible within your current notice period.

Insight PBS is a proud equal opportunity employer. We are committed to fostering a diverse inclusive environment where every individual is respected valued and can achieve their full potential. We encourage applications from all backgrounds. If you require any assistance with your application please reach out to us