CUSTOMER SERVICE

Position: Customer Service Representative

Job Type: (Remote)

Jonesbororealtycompany is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a full-time representative you will be the first point of contact for our clients and will play a crucial role in ensuring their satisfaction with our services.

Responsibilities:

- Provide exceptional customer service by answering inquiries and addressing concerns from clients via phone email and in-person interactions

- Maintain a positive and professional attitude while handling all customer interactions

- Assist clients with property inquiries scheduling appointments and processing rental applications

- Collaborate with team members to resolve customer issues and ensure timely and accurate responses

- Keep accurate records of customer interactions and transactions

- Stay up-to-date on company policies and procedures to accurately assist customers

- Follow up with clients to ensure their needs have been met and address any additional concerns

- Build and maintain strong relationships with clients to promote customer loyalty and retention

- Collaborate with other departments to improve overall customer satisfaction and experience

Requirements:

- High school diploma or equivalent; college degree preferred

- Proven customer service experience preferably in a real estate or property management setting

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Ability to multitask and prioritize tasks in a fast-paced environment

- Proficient in Microsoft Office and other relevant software

- Knowledge of property management software is a plus

- Ability to work flexible hours including evenings and weekends as needed

We offer a competitive salary and benefits package including health insurance paid time off and opportunities for growth and advancement within the company. If you have a passion for providing exceptional customer service and want to be part of a dynamic team we encourage you to apply for this position.

Jonesbororealtycompany is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.