Review Management Lead Remote
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Job Location:
Cebu City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Title: Review Management Lead (Google Business Profile) - Remote
Overview:
The ideal candidate brings deep hands-on experience with Google Business Profile review disputes a data-informed mindset and a passion for protecting and growing our clients online reputations.
Responsibilities:
- Oversee 24/7 monitoring of client Google Business Profiles for new reviews policy violations and reputation risks.
- Lead the end-to-end dispute process for reviews that violate Googles policies including low-quality content profanity harmful material bullying/harassment discrimination hate speech and personal information exposure.
- Track dispute outcomes and maintain detailed records of all flagged reviews star ratings dispute submissions and removals.
- Manage and optimize customer survey and review routing tools to guide satisfied customers toward submitting high-star reviews.
- Leverage AI-powered tools to analyze client review data identify recurring themes and surface actionable insights.
- Manage a team of dispute specialist and review coordinators to proactively provide high-quality services and results.
- Establish scalable workflows SOPs and quality standards for the in-house review management function.
Required
- 35 years of hands-on experience in online (Google) review management reputation management or a closely related digital marketing discipline.
- Proven experience managing a team of at least three individuals in a remote working environment.
- Demonstrated expertise in disputing Google Business Profile reviews including working knowledge of Googles review policies and formal dispute/complaint processes.
Preferred
- Prior experience working with a third-party review management platform.
- Familiarity with Google Business Profile (GBP) administration at scale including multi-location management.
- Background in digital marketing agency operations or client-facing account management.
Schedule: GY Shift
Setup: Remote / WFH
- Why Join STAFFVIRTUAL
- Competitive compensation and benefits package
- HMO coverage starting on Day 1
- Paid time offs
- Training career growth and global exposure
- A collaborative and supportive team culture
If youre a motivated client-focused professional whos ready to grow with a company that values people and performance wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!
