Cantonese Reservations Customer Service Representative

Velenosi&Meredith

Job Location:

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview

We are looking for a Cantonese-speaking Reservations Customer Service Representative to support customers with booking and reservation inquiries through phone email and fax channels.

Fresh graduates are encouraged to apply. Training will be provided for candidates with strong communication skills and customer-oriented attitudes.

Responsibilities

Handle pre and post reservation inquiries via phone email and fax
Assist customers with booking-related requests and reservation support
Modify change or cancel existing reservations
Make outbound calls to hotels or guests regarding special requests
Coordinate between guests and hotels to resolve issues or complaints
Maintain high levels of customer satisfaction and professionalism
Provide account management and customer support to hotel partners

Requirements

Able to communicate fluently in English and Cantonese
Cantonese proficiency at C1 level or above
Fresh graduates are welcome to apply
Customer service experience is an advantage
Good problem-solving and communication skills
Responsible independent and customer-friendly attitude
Comfortable working rotational shifts
Basic knowledge of customer care internet usage or hotel industry is a plus

Overview We are looking for a Cantonese-speaking Reservations Customer Service Representative to support customers with booking and reservation inquiries through phone email and fax channels. Fresh graduates are encouraged to apply. Training will be provided for candidates with strong communication ...