So1 Sct Adc

Serve

Job Location:

London - UK

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Subject to formal establishment two vacancies will arise for Wing Commanders (Any Profession) to serve as Service Complaints Panellists within the Service Complaints Team at RAF High Wycombe. These positions will be offered on ADC Terms and Conditions of Service (TCoS) for a maximum duration of 180 days with an anticipated start date of 24 August 2026 or earlier subject to candidate availability and formal establishment. Flexible working arrangements including the option to work from an Alternative Working Address may be available and will be considered on a case-by-case basis in accordance with the requirements of the Service and the individual.

The role is responsible for:

Ensuring the timely progression of the complaint. The RAF SC Journey provides a standard timescale you should use or adapt to the circumstances of this complaint.
Ensuring that a thorough investigation of the complaint takes place and the Complainant and all Participants/Respondents are given opportunity to comment on the said investigation.
Determine if the complaint is well-founded and if so determine what redress if any is within your authority would be appropriate and to grant any such redress.
Exploring appropriate informal resolution opportunities (as long as such exploration does not unduly delay the progression of the complaint itself.
Ensuring the Complainant and all Respondents/Participants are kept informed of progress of the complaint (to also include explaining why any delays or administrative errors have taken place and how you intend to rectify any such issues.
When appropriate debriefing your decisions to the Complainant and all Respondents.
Capturing in your formal record of decision whether there are any Organisational Learning issues arising from this complaint.
Keeping a detailed record of your actions as the SCT Panellist.
Act as the Acceptance Officer reviewing submitted complaints to determine whether they meet the criteria for admissibility in accordance with relevant policies and regulations.
Ensure decisions on admissibility or inadmissibility are made promptly and communicated effectively to all relevant parties.
Collaborate with legal advisors to ensure that all decisions and actions taken during the service complaints process are legally sound and compliant with relevant legislation.
Seek legal advice on complex or contentious cases to ensure that decisions are robust and defensible.
Ensure that legal considerations are appropriately documented and incorporated into the decision-making process.
Undertake any other tasks or responsibilities as directed by the SO1 ensuring the effective delivery of the service complaints process and supporting the wider objectives of the organisation.

The role is responsible for:

Ensuring the timely progression of the complaint. The RAF SC Journey provides a standard timescale you should use or adapt to the circumstances of this complaint.
Ensuring that a thorough investigation of the complaint takes place and the Complainant and all Participants/Respondents are given opportunity to comment on the said investigation.
Determine if the complaint is well-founded and if so determine what redress if any is within your authority would be appropriate and to grant any such redress.
Exploring appropriate informal resolution opportunities (as long as such exploration does not unduly delay the progression of the complaint itself.
Ensuring the Complainant and all Respondents/Participants are kept informed of progress of the complaint (to also include explaining why any delays or administrative errors have taken place and how you intend to rectify any such issues.
When appropriate debriefing your decisions to the Complainant and all Respondents.
Capturing in your formal record of decision whether there are any Organisational Learning issues arising from this complaint.
Keeping a detailed record of your actions as the SCT Panellist.
Act as the Acceptance Officer reviewing submitted complaints to determine whether they meet the criteria for admissibility in accordance with relevant policies and regulations.
Ensure decisions on admissibility or inadmissibility are made promptly and communicated effectively to all relevant parties.
Collaborate with legal advisors to ensure that all decisions and actions taken during the service complaints process are legally sound and compliant with relevant legislation.
Seek legal advice on complex or contentious cases to ensure that decisions are robust and defensible.
Ensure that legal considerations are appropriately documented and incorporated into the decision-making process.
Undertake any other tasks or responsibilities as directed by the SO1 ensuring the effective delivery of the service complaints process and supporting the wider objectives of the organisation.