Sales Executive IT Based Popular Group of Companies

Our client Popular Group of Companies is looking for Sales Executive in Lahore.

Key Responsibilities:

• Proactive Resolution: Use predictive analytics to identify potential customer issues
  before they escalate (e.g. detecting shipping delays and reaching out first).
• Human-AI Collaboration: Act as the Human-in-the-Loop taking over complex high-
  emotion queries transitioned from our Agentic AI bots.
• Contextual Personalization: Utilize real-time sentiment analysis and historical data to
  tailor every interaction ensuring customers never have to repeat their history.
• Revenue Advocacy: Identify moments of truth during interactions to recommend
  relevant upgrades or services (upselling/cross-selling) that add genuine value.
• Voice of Customer (VoC) Reporting: Translate daily customer friction points into
  actionable data for our Product and Marketing teams.
  

Required Tools & Technical Stack
To qualify for this position candidates must demonstrate proficiency or a high learnability
index for the following 2026 industry standards:
Category
Essential Tools:

• Omnichannel CRM
• Zendesk AI Salesforce Service Cloud or HubSpot Service Hub
• AI Support Tools
• Intercom Fin Glean (knowledge search) or Forethought
• Sentiment Analysis
• Clarabridge MonkeyLearn or Qualtrics XM

Communication

• Slack Microsoft Teams and Cloud Telephony (e.g. Aircall or RingCentral)
• Co-pilot Systems
• Experience with ChatGPT-5/Claude 4 for real-time draft generation and summarization

Core Competencies

• Digital Literacy: Ability to pivot between multiple software platforms while maintaining
  a high First Contact Resolution (FCR) rate.
• Emotional Intelligence (EQ): High-level de-escalation skills for sensitive or complex cases
  that require a human touch.
• Data Fluency: Comfortable reading customer health scores and translating them into
  personalized service strategies.
• Optichannel Agility: Mastery of switching tone and style across voice video chat and social media platforms (Threads WhatsApp Bluesky).

Qualifications

• Experience: 13 years in a high-volume customer-facing role (SaaS FinTech or E-
  commerce preferred).
• Education: High School Diploma required; Bachelors degree or relevant CX certifications
  (e.g. CCXP) is a significant advantage.
• Stats to Beat: We look for candidates who have consistently maintained a CSAT
• (Customer Satisfaction) score of 90% and an average Resolution Time 15% faster than the industry average.