Helpdesk Specialist Master
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Job Location:
Washington, AR - USA
Hourly Salary:
$ 32 - 37
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
TITLE: Helpdesk Specialist Master
LOCATION: Washington DC/Onsite
Employment type: Contract w2/1099/C2C
MINIMUM EDUCATION: Bachelors degree in IT related field or equivalent experience.
REQUIRED EXPERIENCE: 11 years
INTERVIEWS: Either Webcam or In Person
Job Description:
Provides first-line tech support for District employees ensuring quick IT issue resolution and strong customer service. Maintains reliable access to technology troubleshoots hardware and software and escalates complex problems as needed.
Employment type: Contract w2/1099/C2C
Complete Description:
The Help Desk Technician provides firstline technical support to client employees ensuring timely resolution of IT issues and exceptional customer service. This role supports Districts mission by maintaining reliable access to technology services troubleshooting hardware and software problems and escalating complex issues to the appropriate teams.
Responsibilities:
Technical Support & Troubleshooting
- Provide Tier 1 and Tier 2 support for desktops laptops mobile devices printers and peripherals.
- Troubleshoot issues related to Windows OS Microsoft 365 VPN network connectivity and standard enterprise applications.
- Assist with password resets account unlocks and identity management through Active Directory and other authentication tools.
- Diagnose and resolve hardware failures software errors and configuration issues.
Customer Service & Communication
- Serve as the first point of contact for IT support requests via phone email ticketing system or walkins.
- Deliver clear courteous and professional communication to end users.
- Document all support interactions resolutions and followup actions in the ticketing system.
- Provide guidance and training to users on basic technology functions and best practices.
System & Device Management
- Install configure and update software and operating systems on enduser devices.
- Support device imaging deployment and lifecycle management.
- Maintain inventory of IT equipment ensuring accurate tracking and documentation.
Escalation & Collaboration
- Escalate complex or unresolved issues to specialized teams (network security server or application support).
- Collaborate with other IT staff to identify recurring issues and recommend improvements.
- Participate in incident response efforts when needed including outages or critical system disruptions.
Security & Compliance
- Ensure all devices and systems comply with District security policies.
- Support patching antivirus updates and security configurations on enduser devices.
- Report potential security incidents or vulnerabilities to the appropriate teams.
Skills:
Bachelors degree in IT or related field or equivalent experience. Highly desired 20 Years
16 yrs. diagnosing and resolving end user computer/computer peripherals problems. Required 16 Years
16 yrs. providing second-tier support to end users server or mainframe apps/hardware. Required 16 Years
16 yrs. documenting tracking and monitoring end user server or mainframe apps/hardware problems. Highly desired 16 Years
Strong knowledge of Windows 11 Microsoft 365 and common enterprise applications. Required 10 Years
Install configure and update software and operating systems on end user devices. Required 16 Years
Familiarity with Active Directory Service Now ticketing systems and remote support tools. Required 16 Years
Troubleshoot issues related to Windows OS Microsoft 365 VPN network connectivity and standard enterprise applications. Required 10 Years
Assist with password resets account unlocks and identity management through Active Directory and other authentication tools. Required 16 Years
Diagnose and resolve hardware failures software errors and configuration issues. Required 16 Years
Deliver clear courteous and professional communication to end users. Required 16 Years
Install configure and update software and operating systems on end user devices. Required 16 Years
Document all support interactions resolutions and follow up actions in the ticketing system. Required 16 Years
Provide guidance and training to users on basic technology functions and best practices. Required 16 Years
Compensation: $32.00 - $37.00 per hour
About Us
AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment ERP Solutions data warehousing Web Applications Telecommunications and medical to our clients all over the world.
Required Experience:
IC
About Company
AHU Technologies offers SAP Services, E-commerce, Web Development, SEO & Digital Marketing, Graphic Designing, Camera Surveillance, & Accounting services.
