Warranty Clerk

Warranty Administrator / Warranty Clerk

Detail-Oriented Role Stable Career Critical Support for Dealership Operations

Krause Auto Group

Join a Team Where Accuracy Organization and Teamwork Matter

Krause Auto Group is seeking a dependable detail-oriented and organized Warranty Administrator / Warranty Clerk to join our growing dealership team. This position plays a vital role in ensuring warranty claims are processed accurately manufacturer requirements are met and dealership operations run smoothly and efficiently.

For over 30 years Krause Auto Group has built its reputation on customer satisfaction employee growth and long-term stability. We believe our employees are more than just a numberwe support individual development promote from within and celebrate success across every department.

With a portfolio of world-class automotive brands including BMW Mercedes-Benz Ford Lincoln Hyundai Genesis Lamborghini Aston Martin Rolls-Royce Koenigsegg McLaren and Lotus across multiple states youll be joining a fast-paced organization with long-term career growth opportunities.

Why Youll Love It Here

• Free health insurance option available
• 401(k) with company match
• HSA company contributions
• Dental & vision insurance available
• Paid vacation PTO and holidays
• Career advancement opportunitieswe promote from within
• Employee discounts on vehicles parts & service
• Family-owned and operated culture
• Long-term career stability
• Supportive and team-oriented environment

What Youll Do

As a Warranty Administrator / Warranty Clerk youll help ensure warranty claims repair documentation and manufacturer submissions are completed accurately efficiently and in compliance with dealership and OEM standards.

Warranty Processing Responsibilities

• Book warranty repair orders and submit manufacturer warranty claims
• Review repair orders for accuracy completeness and proper documentation
• Verify labor operation codes failure codes and administrative claim information
• Process warranty paperwork according to manufacturer policies and procedures
• Review rejected claims and prepare them for immediate resubmission
• Maintain records of submitted rejected pending and paid warranty claims
• Reconcile warranty receivables and work with accounting to obtain payments

Communication & Coordination Responsibilities

• Work closely with technicians service advisors managers and accounting teams
• Communicate with Service Advisors to clarify repair and warranty claim details
• Coordinate with manufacturers and vendors regarding parts replacements and warranty processing
• Build and maintain positive relationships with manufacturer warranty representatives and aftermarket warranty providers
• Provide weekly reports to management regarding claim status and outstanding receivables

Administrative & Compliance Responsibilities

• Stay current on factory recalls warranty updates announcements and procedures
• Arrange for parts returns and maintain records of returned inspected or scrapped parts
• Ensure deductibles and customer responsibilities are properly documented and collected
• Maintain organized customer and warranty records
• Support dealership compliance and ensure all warranty activity follows manufacturer guidelines
• Report any concerns that may impact dealership integrity safety or compliance

What You Bring

• Strong attention to detail and accuracy
• Ability to multitask and meet deadlines in a fast-paced environment
• Excellent organizational and communication skills
• Professional and dependable work ethic
• Team-oriented attitude with a willingness to learn and grow
• Ability to maintain confidentiality and handle sensitive information responsibly

Requirements:

• Previous warranty administration experience preferred
• General accounting knowledge preferred
• Proficiency with Microsoft Office
• Automotive dealership experience preferred
• Valid drivers license with clean driving record

Why Krause Auto Group

• Over 30 years of automotive success
• Family-owned and operated organization
• Promote-from-within culture with real career advancement opportunities
• Leadership team focused on employee development and long-term success
• Opportunity to grow within a respected multi-brand automotive group

Perfect For Candidates With Backgrounds In:

• Automotive warranty administration
• Dealership office operations
• Automotive service administration
• Billing and receivables support
• Automotive accounting support
• Compliance and documentation management

Our Commitment to You

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected supported and empowered to succeed.

$60-90k