Returns and Warranty Supervisor

As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.

Key Responsibilities

Returns & Warranty Operations

• Oversee day-to-day returns and warranty processing including authorization inspection and disposition
• Ensure timely and accurate handling of returned goods (restock scrap vendor return etc.)
• Maintain clear processes and work instructions to drive consistency and efficiency
• Monitor workflow and address bottlenecks to meet turnaround time expectations

Customer & Internal Support

• Partner with Customer Service Sales and Distribution to resolve return and warranty issues
• Act as point of contact for escalated or complex cases
• Ensure issues are resolved quickly while balancing customer needs and company guidelines

Data Tracking & Problem Solving

• Track key metrics such as return volume turnaround time and warranty claims
• Identify trends and recurring issues and escalate findings to leadership
• Support root cause investigations and help implement corrective actions

Cost Awareness & Controls

• Ensure proper handling of credits and returns to minimize unnecessary cost
• Follow established guidelines for warranty approvals and dispositions
• Support efforts to improve recovery from suppliers when applicable

Supplier & Vendor Coordination

• Assist in processing supplier claims and tracking recoveries
• Communicate issues with vendors as needed to resolve defective product concerns

Team Leadership

• Lead and support a small team setting clear expectations for performance and accountability
• Provide coaching training and daily direction to ensure work is completed accurately and on time
• Promote a culture of ownership urgency and teamwork

Compliance & Documentation

• Maintain accurate records of returns and warranty activity
• Ensure processes are followed consistently and documentation is audit-ready

Qualifications

• Associates or Bachelors degree in Business Supply Chain or related field (or equivalent experience)
• 35 years of experience in returns warranty customer service or operations
• Prior experience leading or coordinating team activities preferred
• Strong problem-solving and organizational skills
• Comfortable working with ERP or warehouse systems
• Ability to manage multiple priorities in a fast-paced environment

Key Competencies

• Strong execution and follow-through
• Attention to detail and process discipline
• Problem-solving mindset
• Customer-focused approach
• Accountability and ownership

Following receipt of a conditional offer of employment candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.