Customer Experience Associate-Cebu
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Job Location:
Cebu City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Requirements
Benefits
- Unresolved Error Application Issue reporting and follow through F2F application error assistance
- Inter Departmental coordination process recommendation and follow through
- Infrastructure and Technology
- Responds to customer inquiries by phone (inbound and outbound) e-mail or chat to provide problem resolution.
- Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
- Provide personalized customer service by responding to the needs of the customers.
- Participate in ongoing training and development programs.
- Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
- Adhere to company policies and procedures.
- Accept other associated responsibilities and projects as the need arises.
Competencies for the Job
- Customer Service Support
- Troubleshooting
- Records Management
- Customer Experience Management
- Customer Advocacy
- Critical Thinking and Problem Solving
- Relationship Building
- Effective Communication
- Customer-Centric Mindset
- Results-Driven Execution
Requirements
- High school diploma or equivalent
- At least 6 months of BPO or relevant customer service experience
- Good communication skills in English and Tagalog Bisaya is a plus
- Amenable to working on a shifting schedule and working full onsite
Benefits
Why join Angkas
- Freedom of work
- Work life balance
- Opportunities for promotion
- Start-up environment
- Multi-cultural and Agile work environment
- Diversified use of technology
Required Experience:
IC
About Company
Experience fast and reliable motorcycle taxi and delivery service with the number 1 ride hailing app in the Philippines. Book a ride to beat traffic, or get your things delivered on time. Download the app now.
