ServiceNow Platform Engineer for CMDB

Core Responsibilities

ServiceNow Platform & CMDB Engineering

• Design engineer configure and support CMDB functionality within an increasingly complex ServiceNow platform landscape.

• Build CMDB solutions aligned with ServiceNow best practices performance standards and long-term platform roadmaps.

• Support the implementation optimization and adoption of advanced ServiceNow capabilities including Now Assist and AI-driven features.

• Ensure CMDB-related servicesremainstable secure resilient and scalable as adoption and dependency continue to grow.

Platform Reliability Performance & Delivery

• Provide dedicated engineering coverage where broader ServiceNow platform teams are capacity constrained.

• Accelerate delivery by reducing cycle time for enhancements fixes upgrades and client requestsimpactingCMDB-dependent workflows.

• Identifyand reduce technical debt to improve maintainability reliability and future extensibility of the platform.

• Support ongoing operational excellence for CMDB-related services.

Cross-Team Partnership & Enablement

• Partner closely with CMDB governance operations platform and client teams to translate requirements into durable enterprise-grade technical implementations.

• Act as a trusted engineering advisor for CMDB-related design decisions trade-offs and roadmap planning.

• Enable safe and scalable adoption of new ServiceNow capabilities across the organization.

Why This Role Matters

• Accelerates delivery of ServiceNow and CMDB capabilities.

• Eliminatesplatform bottlenecks and reduces accumulated technical debt.

• Improves platform reliability scalability and overall client experience.

• Enables secure and scalable adoption of AI-powered ServiceNow features.

Qualifications

• Minimum of five years related work experience. Three years of service assets and configuration management experience.

• Undergraduate degree in a related field or the equivalent combination of training and experience. Graduate degree preferred.

• Deep hands-on experience engineering solutions on the ServiceNow platform with strong CMDBexpertise.

• Proven ability to design and support scalable enterprise-grade platform solutions.

• Experience supporting ServiceNow implementations upgrades and new feature adoption.

• Strong collaboration skills and ability to partner effectively with governance product and operational teams.

• Comfort working in environments with high platform demand and competing priorities.

Preferred Qualifications

• Experience with AI-driven features automation integrations or performance optimization within ServiceNow.

• Background supporting CMDB-related initiatives such as discovery data quality and platform scalability.

Special Factors

Sponsorship

About Vanguard

At Vanguard we dont just have a missionwere on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.