Deskside Technician I

Who we are

For 35 years Stefanini has been helping midsize large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient cost-reducing and effective services (IT Infrastructure Outsourcing End-User Computing Outsourcing Application Managed Services and Mainframe Modernization). With robust offerings aligned with market trends such as automation cloud Internet of Things (IoT) and user experience (UX) the company has been recognized with several awards in the area of innovation. Today the company has a broad portfolio of solutions that combine innovative consulting marketing mobility personalized campaigns and artificial intelligence services for traditional solutions such as service desk field service and outsourcing (BPO). We have over 30000 employees across 77 offices in 41 countries across the Americas Europe Africa Australia and Asia.

Job Description

• Provide Windows software and hardware support onsite in a corporate environment
• Stage provision and deploy IT machines to end users following best business practices
• Configure troubleshoot and deploy mobile devices & other audio/ visual equipment
• Troubleshoot VPN and VDI connectivity
• Follow appropriate KB articles
• Manage workload via ticketing software
• Prioritize and complete work in a group and independently with minimal supervision
• Communicate technical information to non-technical audiences
• Smart Hands remote support for offsite resolver groups
• Inventory management of IT assets including asset auditing
• Other duties as assigned

Requirements

• 1 year onsite or helpdesk support or equivalent experience
• Excellent troubleshooting capability
• Ability to maintain composure while handling challenging dynamic rapid-response support
• Experience with Microsoft Office/ Office 365 suite
• Ability to walk bend stand for prolonged periods of time and lift equipment up to 50 pounds
• Maintain neat and professional work area and appearance in compliance with site policies
• Demonstrate a high level of professionalism and strong personal interaction skills
• High School Diploma or equivalent
• Maintain valid drivers license
• Ability to pass standard panel drug screening and background check
• Adhere to assigned shift schedule