Lead Consultant | Communication | IVRCCT

Siri InfoSolutions Inc

Job Location:

Charlotte, VT - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Job title: Lead Consultant Communication IVR/CCT
Work Location with Zip code: Charlotte NC 28209

Must Have Skills
Integrate and experiment with LLM based solutions including hands-on experience with Nova2Sonic LLM for speech and conversational use cases.
Apply AIML techniques to enhance IVR conversational AI agent assist and customer analytics
Develop and customize Amazon Connect integrations call flows reporting and omnichannel capabilities.

Nice to have skills
Amazon Connect LEX
Python Lambda Integrations

Detailed Job Description:
Integrate and experiment with LLM based solutions including hands-on experience with Nova2Sonic LLM for speech and conversational use cases.
Apply AIML techniques to enhance IVR conversational AI agent assist and customer analytics
Develop and customize Amazon Connect integrations call flows reporting and omnichannel capabilities.
Design build and support Contact Center solutions with a strong focus on cloud based customer experience platforms.
Collaborate with cross functional teams to deliver scalable secure and high performing contact center solutions.
Experience in managing change across large contact center environments.

Minimum years of experience: 6 years
Education: Bachelors or Master of Engineering

The top 3 responsibilities would expect the Subcon to shoulder and execute:
Understand client requirements
FE model building of aircraft structure
Prepare Margin summaries SCN SRM

Job title: Lead Consultant Communication IVR/CCT Work Location with Zip code: Charlotte NC 28209 Must Have Skills Integrate and experiment with LLM based solutions including hands-on experience with Nova2Sonic LLM for speech and conversational use cases. Apply AIML techniques to enhance IVR conver...