Address:150 North 18th Avenue Phoenix Arizona 85007

This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.

Salary: $80000 - $90000

FLSA Status: Exempt

Grade: 24

OPEN TO AHCCCS EMPLOYEES ONLY

Closing Date: May 21 2026

Administrator responsible for the oversight of Child Rehabilitative Services (CRS) Medical Assistance Services Program (MASP) and Centralized Support Unit (CSU) operations within DMPS. This position provides leadership direction and strategic oversight to ensure accurate and timely eligibility determinations operational consistency and compliance with Medicaid policies and program requirements across these program areas. The Administrator partners with internal divisions contractors and external stakeholders to support program performance enhance processes and ensure service delivery aligns with agency goals and federal/state requirements.

The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.

Major duties and responsibilities include but are not limited to:
Provides administrator-level leadership for CRS MASP and CSU operations. Directs and oversees staff and management teams responsible for program operations ensuring consistency accountability and adherence to policy. Hires trains coaches evaluates and implements corrective actions as needed. Provides technical guidance on program-specific eligibility and operational issues.
Partners with Eligibility Support Program Support Business Support and Employee Services to develop implement and refine policies procedures and standard work specific to CRS MASP and CSU operations. Ensures alignment with AHCCCS regulations and supports continuous improvement efforts to enhance program performance and service delivery.
Provides administrative oversight of statewide lobby operations and centralized mail functions supporting CRS MASP and CSU ensuring consistent timely and compliant handling of customer interactions document intake and eligibility-related correspondence across all locations. Establishes and monitors standards for front-end service delivery document processing and distribution workflows to support efficient eligibility operations program compliance and a consistent customer experience statewide. Partners with internal units and field operations to identify issues standardize processes and implement improvements to maintain operational consistency and service continuity.
Collaborates with internal divisions DES and external partners to support system functionality and operational processes including HEAplus and related eligibility systems as applicable to CRS MASP and CSU. Participates in system enhancements testing and implementation efforts to ensure program needs are accurately represented. Supports coordination across programs and facilitates stakeholder engagement.
Leads and supports the application of the Arizona Management System (AMS) within CRS MASP and CSU operations. Monitors program performance identifies trends and implements strategies to meet operational and strategic goals. Participates as a member of the DMPS Senior Management Team in shaping division priorities and performance outcomes.
Mentors and develops managers and supervisors to strengthen leadership capacity and ensure a high-performing engaged workforce across CRS MASP and CSU.

Knowledge of:
AHCCCS rules policies and procedures and specific to CRS MASP and CSU program areas.
Federal and State Medicaid statutes and regulations impacting CRS eligibility specialized program populations and centralized support functions.
Program-specific eligibility determination processes including financial eligibility renewals and case maintenance within CRS MASP and CSU operations
Systems supporting program operations including HEAplus PMMIS and document management/workflow systems (e.g. Docuware RightFax)
Arizona Management System (AMS) principles and their application to performance management and continuous improvement within program operations
Principles of quality assurance compliance monitoring and process improvement in complex program environments
Interagency coordination requirements with DES and internal AHCCCS divisions related to program operations
Organizational management workforce planning and operational oversight within a multi-unit program structure

Skill in:
Leadership management and delegation across multiple program areas (CRS MASP CSU)
Oversight of complex operations involving diverse program requirements and workflows
Strategic and operational planning with an emphasis on program performance compliance and service delivery
Data analysis and performance monitoring to identify trends risks and improvement opportunities within program operations
Policy interpretation and application specific to CRS and specialized Medicaid program requirements
Effective written and verbal communication including stakeholder engagement and public-facing presentations
Collaboration and coordination across divisions contractors and external partners
Problem-solving and decision-making in a high-volume fast-paced operational environment

Ability to:
Provide executive-level oversight ensuring consistent and compliant operations across CRS MASP and CSU
Interpret and apply complex program policies to support accurate eligibility determinations and program integrity
Align daily operations with division priorities strategic goals and federal/state requirements
Lead mentor and develop managers and staff to build a high-performing and accountable workforce
Identify operational risks and implement corrective actions to maintain program compliance and performance standards
Manage competing priorities and adapt to shifting program needs while maintaining operational continuity
Foster effective working relationships with internal and external stakeholders to support program coordination and service delivery
Communicate complex information clearly and concisely to a variety of audiences including leadership and staff

Arizona Drivers License

Minimum: Four years professional experience related to health programs appropriate to the assignment which included program planning or administration; a Masters degree in a field appropriate to the assignment may substitute for one year of the required experience.

Preferred: Undergraduate education involving organization development business health care or public administration or equivalent work experience; 3 years managerial experience including 2 at a manager level directing a multiple unit complex organization; and strategic planning.

Successfully pass fingerprint background check prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agencys ability to reasonably accommodate any restrictions.
Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R.12.)

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Among the many benefits of a career with the State of Arizona there are:
10 paid holidays per year
Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
Other Leaves - Bereavement civic duty and military.
A top-ranked retirement program with lifetime pension benefits
A robust and affordable insurance plan including medical dental life and disability insurance
Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
RideShare and Public Transit Subsidy
A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Lifetime Pension Benefit Program
Administered through the Arizona State Retirement System (ASRS)
Defined benefit plan that provides for life-long income upon retirement.
Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
Voluntary participation.
Program administered through Nationwide.
Tax-deferred retirement investments through payroll deductions.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.