We are looking for a Client Success Implementation Specialist who is energized by helping clients succeed and motivated by the impact language access has on patient care.

In this role you will serve as a trusted partner to healthcare organizations during onboarding implementation training and early-stage supporthelping clients confidently adopt Linguavas services workflows and tools.

This is an ideal opportunity for someone with experience in interpretation translation healthcare operations or client support who wants to expand their impact beyond direct service delivery and help healthcare organizations build stronger more equitable language access programs at scale.

At Linguava we believe exceptional implementation creates the foundation for long-term client success improved patient outcomes and meaningful partnerships.

Position Summary

The Client Success Implementation Specialist is a foundational role within Linguavas Client Success team responsible for driving successful client onboarding implementation training and support experiences. This is the first hire so you will be a part of building out this role alongside our Director of Client Success

This role sits at the intersection of healthcare operations language access and client enablement. You will help healthcare organizations achieve rapid time-to-value (TTV) by ensuring clients are successfully configured trained supported and prepared for long-term success.

The Specialist acts as a client educator implementation partner and internal collaboratorworking cross-functionally with Sales Operations Scheduling Quality and Account Management to deliver seamless client experiences.

What Youll Do

Lead Client Onboarding & Go-Lives

• Execute Linguavas client onboarding and implementation process including kickoff coordination system setup training and launch readiness
• Ensure successful Day 1 go-live experiences through operational coordination and proactive communication
• Document onboarding progress risks and next steps to support smooth client transitions to Account Management
• Support pilot programs and process improvements related to onboarding and client enablement

Support Client Success & Issue Resolution

• Serve as a primary point of contact for client support requests and ticket management
• Investigate troubleshoot and resolve client issues in alignment with service level agreements (SLAs)
• Escalate complex issues appropriately while maintaining clear and professional client communication
• Identify recurring themes and contribute to root-cause analysis and continuous improvement efforts

Deliver Training & Education

• Facilitate live and virtual client trainings on Linguavas services workflows and language access best practices
• Create and maintain client-facing training materials Knowledge Base content and support documentation
• Translate operational and interpreter expertise into clear actionable guidance for healthcare teams

Drive Adoption & Operational Excellence

• Support consistent adoption of onboarding support and ticketing workflows
• Maintain accurate client documentation workflows and configuration details
• Contribute to the improvement of systems SOPs and client success processes

Collaborate Across Teams

• Partner closely with Sales Account Management Scheduling Operations and Quality teams to ensure successful launches and ongoing support
• Participate in internal handoffs implementation reviews and post-launch debriefs
• Serve as a voice of the client internally to help improve service delivery and client experience

Track Metrics & Outcomes

• Monitor onboarding progress SLA performance ticket resolution trends and client success metrics
• Support tracking of CSAT NPS and time-to-value indicators
• Identify risks and opportunities to improve operational efficiency and client outcomes

Who You Are

The Client Advocate
You genuinely care about creating positive client experiences and helping people feel supported confident and successful.

The Translator of Complexity
You can take operational processes language access concepts or technical workflows and explain them clearly to a wide range of audiences.

The Calm Problem Solver
You stay composed under pressure navigate ambiguity well and approach challenges with curiosity and solutions-focused thinking.

The Process Builder
You appreciate structure documentation and operational consistencyand you enjoy improving systems and workflows over time.

The Relationship Builder
You collaborate effectively across departments and build trust quickly with both internal teams and healthcare clients.

The Mission-Driven Professional
You understand the importance of language access in healthcare and are motivated by work that improves outcomes for diverse communities.

Required Qualifications

Education

• Bachelors degree in Education Business Administration Healthcare Administration or a related field preferred or equivalent experience

Experience

• 13 years of experience in Client Success Implementation Onboarding Technical Support Training or related roles
• Experience working cross-functionally with Sales Operations or Account Management teams
• Strong customer service and relationship management experience

Skills & Competencies

• Excellent written and verbal communication skills
• Confidence facilitating training sessions and presenting to groups
• Strong organizational skills and attention to detail
• Ability to manage multiple workflows simultaneously
• Analytical and problem-solving capabilities
• Ability to work independently while collaborating effectively across teams

Preferred Qualifications

• Experience in healthcare SaaS language services interpretation translation or localization environments
• Experience supporting language access operations or healthcare workflows
• Familiarity with HIPAA CMS and healthcare compliance environments
• National or state-recognized interpreter or translator certification (NBCMI CCHI OHA ATA etc.) highly valued
• Experience with HubSpot Zendesk Freshdesk Jira Service Desk or similar platforms
• Familiarity with interpreter scheduling systems LMS platforms or translation management systems (TMS)

How Youll Embody Our Values

People First
You prioritize empathy responsiveness and partnership in every client interaction.

Doing the Right Thing
You approach implementation support and communication with integrity accountability and professionalism.

Pursuit of Progress
You continuously improve processes systems and client experiences through curiosity and collaboration.

Above & Beyond Service
You proactively support clients and teammates creating experiences that build trust and long-term partnership.

Have Each Others Back
You work collaboratively across teams sharing knowledge and supporting collective success.

Why Linguava

At Linguava we believe language access is essential to equitable healthcare. Our work helps healthcare organizations better serve patients with limited English proficiency and create more inclusive care experiences.

We are building a company where interpreters client partners and employees feel supported valued and connected to meaningful work. If you are passionate about improving healthcare communication and helping clients succeed wed love to hear from you.

Linguava is an Equal Opportunity Employer committed to building an inclusive workplace that reflects the communities we serve.