Community Services – Operations Manager

Tjuntjuntjara is a small remote Aboriginal community located on the Spinifex Lands in the Western Desert region of Western Australia. Within this area Paupiyala Tjarutja Aboriginal Corporation (PTAC) is an Aboriginal corporation with responsibility for managing the essential and community services in thecommunity. This includes but is not limited to the Community Store Community Resource Centre a Womens Centre Indigenous Sport and Recreation program an Environmental Health program municipal services (airstrip tip road maintenance water power sewerage) mechanics workshop the Community Development Program and Spinifex Health Services (including Youth and Home and Community Care programs). Tjuntjuntjara is the main population Centre for the Spinifex Lands over 55000 sq. kms of Native Title area in the Great Victoria Desert region of Western Australia.

Role

The Community Services Operations Manager (CS -OM) is a newly created role designed tostrengthen and structure Tjuntjuntjaras community capacity and cultural integrity by integrating and enhancing the services delivered through the Community Resource Centre (CRC & Services Australia Financial Capacity) Remote Australia Employment Service (RAES) Youth Services and Womens Services.

The CS-OM will oversee day to day operations associated with service provision developing vibrant and culturally relevant community programs to deliver improved financial literacy social cohesion emotional wellbeing and other capacity-building outcomes. The role also aims to uplift Anangu staff recruitment and development reinforce community identity and culture establish meaningful community satisfaction measurements and set robust staff KPIs to drive sustained improvements in social wellbeing and community and cultural engagement outcomes.

Duties

Operational Administrative and Risk Management:

• Manage day to day operations of the CRC RAES Youth Womens Centre and FinancialCounselling Services:
• Apply innovative leadership strategies to achieve program objectives in accordancewith stakeholders/funding bodies.
• In collaboration with MS-OM manage and maintain staff rosters and leave includingmaintaining suitable coverage for essential services rostered and annual leavefor all staff.
• Meet monthly with DABS for budget review of each program to effectively managebudgets.
• Plan annual budgets and programming for grants.
• Ensure PTAC staff meet all compliance requirements as practicable.
• Provide Monthly reports to the CEO including general updates project reports KeyPerformance Standards/program activity risks and mitigation strategies.
• Monitor progress evaluate outcomes and address areas for improvement via assessmentof program monthly reports and Key Performance Indicators (KPIs).
• Oversee/Complete reporting and acquittals for programs that you lead.
• Oversee special projects/operations that align with your programs.
• Oversee resource allocation risk management Work Health and Safety and compliance with all PTAC policies and procedures as far as practicable.
• Develop or improve policies for your units in collaboration with HR.

Workforce and Organisational Development

• Create positive collaborative supportive and respectful workplace environments forstaff that aligns with PTAC values.
• Role model and uphold PTACs code of ethics and conduct.
• Work closely with the CEO/Co-CEO and HR to recruit and retain suitablyskilled/experienced/qualified employees for programs within your remit.
• Produce a panel report with recommendations for Co-CEO review.
• Provide monthly supervision to direct reporting staff.
• Manage HR duties for your team collaborating with CEO/Co-CEO and HR as necessary withreference to PTAC policy.
• Lead and participate in Group Reflective practice.
• Complete Annual Performance reviews with all staff and facilitate professionaldevelopment opportunities in line with PTAC HR policies and procedures.
• Review roles and responsibilities with continuous quality improvement in mind.
• Support staff to manage their own wellbeing and comply with WHS requirements aspracticable.

Community Operations

• Manage Community operations when necessary crisis in community emergency/disasterin partnership with MS-OM SHM as lead or second on a roster basis.
• Be on call as required.
• When required by the CEO/Co-CEO act as the senior point of contact for employeesand organisational processes within the PTAC community providing earlyassessment and decisionmaking in relation to emerging issues when required.

Strategic Alignment

• Develop culturally meaningful communication tools including reports presentationsfeedback mechanisms to ensure transparency and accountability on serviceprovision for presentation to the PTAC board.
• Identify funding and partnership opportunities to support strategic initiatives andcommunity projects in collaboration with the Co-CEO and external StrategicAdvisor and the broader PTAC leadership team and staff.

Stakeholder and Community Engagement

• Build and maintain strong relationships with external stakeholders/funding bodies toensure communication remains regular transparent and compliant with programobjectives / KPIs.
• Facilitate community consultations to ensure decision-making reflects the voices andperspectives of Spinifex People.

Capability and Mentoring

• Promote community understanding knowledge and engagement with PTAC services.
• Foster capacity building within the corporation and community by mentoring local staffand supporting professional development and training initiatives.

The ideal candidate will have:

• Management or Leadership qualifications.
• Proven leadership in community services in remote/cross-cultural settings.
• Sound understanding of Aboriginal Cultures and commitment to empowerment and building respectful trust-based relationships in service to Tjuntjuntjara Community and Spinifex peoples.
• Extensive experience managing community services or similar roles.
• Expertise in integrated community program management with municipal and communityservices.
• Excellent stakeholder engagement communication budget management and complianceskills.
• Proven understanding of the challenges and opportunities faced by Aboriginalcorporations (or equivalent) in remote communities.
• Excellent interpersonal communication and negotiation skills to engage with diversestakeholders staff and community members.
• Knowledge and experience in delivering compliant programs KPIs.
• Exceptional knowledge and experience managing budgets and multiple funding grants.
• Understanding of and capability to ensure data integrity.
• Experience using Microsoft suite of applications.
• Resourcefulness adaptability and creativity in problem solving.

The salary range offered is between $144210 plus site loading $146739 plus siteloading depending on skills and experience per annum plus superannuation. As anot-for-profit PTAC offers salary packaging which can boost your take-homepay by reducing taxable income.

For any job-related queries or to obtain a detailed Duty Statement please contact

To Apply: 1.Submit your cover letter along with your resume via SEEK or alternatively in PDF format to

Before an offer of employment can be made PTAC requires a National Police Clearance not older than 6 months.

You are encouraged to submit your application as soon as possible as PTAC reserves the right to shortlist and interview applications as received. While we would love to contact each applicant this is not always possible and we thank every applicant in advance for taking the time to apply.

Unsolicited resumes and contact from recruitment agencies will not be accepted.

Indigenous Australians are encouraged to apply. We are seeking to increase the diversity of our workforce to better meet the needs of our clients and to improve equalopportunity outcomes for our is authorised under Section 51 of the Equal Opportunity Act 1984.