Service Delivery Team Leader

Service Delivery Team Leader

Coventry

40 hours per week (Mon-Fri)

Lead people. Improve service. Make things work better every day.

Manheim Vehicle Services part of Cox Automotive supports customers across the automotive sector with high-quality vehicle preparation and remarketing services. Were growing and our customer base is expanding

Why Join Us & Whats In It For You

As a Cox Automotiveteam member youll have access to a wide range of benefits including exclusive discounts cashback offers and our brilliant peer to peer recognition scheme. And theres even more to enjoy:

• Option to buy additional holiday days

• Your birthday off every year - paid

• One annual Well-Being Day for you to relax and recharge

• One paid Charity Day to give back and support a cause that matters to you

• Opportunities for career progression across the Cox Automotive network

• Competitive pension scheme

About the Role:

This is a front-line leadership role where youll take ownership of daily service delivery across key customer accounts.

Youll lead a small team stay close to the operation and work cross-functionally to ensure vehicles are processed efficiently and to a high standard. Just as importantly youll look for ways to improve how things are done not just maintain the status quo.

What Youll Be Doing:

• Take ownership of daily service delivery ensuring KPIs and SLAs are consistently met
• Act as the first point of contact for operational issues resolving them quickly and effectively
• Lead coach and develop your team to deliver strong consistent performance
• Work closely with the Operations Manager and wider teams to keep workflows efficient and accurate
• Identify opportunities to improve processes productivity and overall site performance
• Support customer reviews manage queries and maintain strong client relationships

What Were Looking For

• Experience in service delivery operations or logistics environments
• Confidence leading people in a fast-paced hands-on setting
• Strong understanding of KPIs and performance management
• A calm solutions-focused approach under pressure
• Clear and effective communication with both colleagues and customers
• A track record of improving processes or driving efficiencies (even small wins count)
• A supportive leadership style that gets the best out of people

Were Committed to Inclusion

We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.

Ready To Join Our Team & Make A Difference
Apply now and drive your career forward with one of the automotive industrys most trusted names.

STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.

Cox Automotive is the worlds largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers fleets and retailers.
Our businesses are organised around our customers core needs across vehicle
solutions mobility remarketing funding and retail.