Associate Infrastructure Engineer

We Offer:

IT Support Technician Onsite Technology End-user Support & Enablementarepart ofthe teamresponsibleformanaging Onsite IT infrastructure in close working with the team.

Focus will be on providing on the ground support for end user workplace servicesdatacenters projects asset management procurement and VIP users. The team will also be called on to support remote support desks for tasks that require onsite interventionand alsofor critical incidents that impact the business unit and operations.

Key Responsibilities:

• Provide onsite support to all supported Transport & Logistics brands and business Units (as appropriate) for incidents / requests assigned to the Onsite Technology

• Directly responsible for activities pertaining toAsset Life Cycle management (Install / Move / Add / Change / Decommission) support for IT equipment (PCs Laptops Printers Servers)

• Support and advice for Facilities Management/Office Services regarding office move planning

• Support Hardware and Software asset management/tracking/auditing for devices not connected to

• the network and according to Maersk Line global processes

• Engage with business to conduct IT clinics /trainingsas appropriate

• LAN cabling troubleshootingand coordinate for troubleshooting other local IT infrastructure issues

• On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements

• Support for other locations/offices as appropriate (geographical scope for service coverage to be confirmed this will require some travel)

• Ensure Cyber Security standard processes are followed for services provided

• Provide VIP support to selective customers as per SLA and agreement

• Assist respective Area IT Lead with procurement ofrequested hardware according to Maersk purchasing procedures

• Act as local project coordinator for hardware/software upgrades country cluster and/or regional consolidation activities and other agreed technicalWarehouse and Office Moveprojects.

• Soft skills:

• Time management

• Effective communication

• Customer service

• Initiative

• Technical skills:

• Exposure and working experience with latest standards in hardware for desktops printers end user mobility devices / servicesdatacenters

• Working knowledge of Microsoft products (Windows10 OS O365) and basic troubleshooting skills

• Working knowledge around collaboration tools like Video conferencing IP Softphone / hardphoneandMS Teams Live events etc.

• PC hardware and peripheral troubleshooting skills (including IP printers)

• Working knowledge of server and network troubleshooting

• Knowledge of File and Print services and Active Directory

• Understanding of basic Service Delivery concepts (ITIL) preferably ITIL certified

• Project co-ordination (PMP/Prince2 is not must but good to have)

• Business Skills:

• Excellent communications skills

• Strong sense of ownership

• Strong analytical skills

• Ability to work collaboratively with others

• Ability to multi-task at a high level

• Personal Skills:

• Strong interpersonal skills

• Detail-oriented

• Ability to take initiative and work independently

• Results-oriented

• Sense of urgency