Staff Brand Designer

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performingAI Customer Agent on the market today enabling businesses to deliver impeccable always-on customer support across the customer journey from service to sales to ecommerce. Powered by our own AI models Fin resolves complex customer issues end-to-end across every channel with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011 Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30000 global businesses using our products to transform their customer support. Driven by our core values we push boundaries build with speed and intensity and relentlessly deliver incredible value to our customers.

Whats the opportunity

The Intercom Creative Studio is looking for a Staff Level Designer with experience designing for marketing activities across multiple channels. Youll work on a variety of project types including brand identity systems brand campaigns and brand activations. Youll be collaborating with our partners on our marketing team as well as across the broader organization. Our growing in-house team is home to a diverse group of creatives with a broad range of experience backgrounds and talents. Were constantly looking for ways to make our day-to-day work feel fresh and meaningful and we deeply value the health and wellness of each member of the team.

What will I be doing

• Design for marketing campaigns and communications across multiple channels:
  brand events live streams and pop-ups product campaigns paid and organic digital content out-of-home advertising animations videos reports e-books webinars deck design sales enablement etc
• Establish Intercoms brand as a leader and reference point for the industry
• Elevate Intercoms brand presence with impactful visuals for static and video-based content
• Apply new design systems to branded touchpoints
• Partner with animators to create motion-based assets
• Own projects from concept to final execution
• Create high-quality work that delivers on our brand and business strategy
• Partner with writers producers marketers company leaders and external agencies to drive projects forward
• Continuously learn about Intercoms products and maintain deep empathy with B2B SaaS audiences

What skills do I need

• 10 years design experience with a portfolio showcasing a breadth of brand identity event design and campaign work
• Proficiency in Figma Adobe CC
• Experience in motion design and illustration (in execution and/or art direction)
• Experience using AI tools including Claude Midjourney Vercel or other image making tools
• Ability to work autonomously and guide more junior members of the team
• Ability to spot trends create original works create mood boards and iterate with conceptual based design thinking
• Ability to expand on Intercoms core brand identity system while staying true to its foundations
• Detail orientedability to craft design details while also seeing the big picture
• Ability to communicate with precision clarity honesty and respect
• Ability to articulate and defend decisions to senior leadership
• A strong understanding of Intercoms brand strategy and how to apply it
• A strong understanding of business goals and strategy
• Ability to navigate ambiguous projects
• Ability to work in a fast-paced environment with speed and agility maintaining a high bar for quality and design integrity

Benefits

We are a well-treated bunch with awesome benefits! If theres something important to you thats not on this list talk to us!

• Competitive salary and meaningful equity
• Comprehensive medical dental and vision coverage
• Regular compensation reviews - great work is rewarded!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for employees friends and family!

*Proof of eligibility to work in the United States is required

The base salary range for candidates within the San Francisco Bay Area is $204800 - $244500. Actual base pay will depend on a variety of factors such as education skills experience location etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through ourcore values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.