Front Office Manager (Holiday Inn Singapore Atrium)

Whats the Job

Reporting to the Hotel Manager the Front Office Manager oversees the daily Front Office operations including Reception Guest Experience Concierge Bell Services and Telephone Operations.

This role plays a key leadership function in ensuring operational excellence driving guest satisfaction enhancing IHG One Rewards engagement maintaining brand standards and maximising front office commercial performance.

The ideal candidate is highly visible hands-on operationally strong and passionate about delivering exceptional hospitality experiences.

Key Responsibilities

Guest Experience & Operations

• Lead and manage day-to-day Front Office operations across all guest touchpoints

• Deliver seamless arrival in-stay and departure experiences for hotel guests

• Handle and resolve escalated guest feedback and service recovery professionally

• Ensure compliance with Holiday Inn and IHG brand standards

• Monitor lobby operations Executive Lounge coordination and overall service quality

• Collaborate closely with Housekeeping Engineering Reservations and other departments to ensure smooth hotel operations

Commercial & Revenue Performance

• Drive upselling initiatives including room upgrades Executive Lounge access and hotel promotions

• Monitor room revenue opportunities and walk-in conversions

• Ensure teams accuracy in billing cashiering rebates and payment handling

• Support budgeting payroll productivity and cost management initiatives

Leadership & Team Development

• Lead coach and develop the Front Office team to deliver service excellence

• Conduct performance reviews training and succession planning

• Foster a positive and engaging team culture aligned with IHG values

• Partner with HR on recruitment performance management and employee engagement initiatives

Compliance & Safety

• Ensure adherence to hotel policies IHG standards and Singapore regulatory requirements

• Maintain compliance with PDPA ICA registration requirements PCI-DSS and safety protocols

• Support emergency response and hotel crisis management procedures

What Were Looking For

Requirements

• Diploma or Degree in Hospitality Management Hotel Administration or related discipline

• 2 years of Front Office operations and managerial experience in an upscale hotel environment

• Experience managing large teams in a fast-paced hotel environment

• Strong knowledge of Opera / Opera Cloud PMS and hotel systems

• Excellent leadership communication and problem-solving skills

• Ability to work rotating shifts weekends and public holidays

Preferred Attributes

• Strong understanding of guest service excellence and luxury hospitality standards

• Commercially driven with strong operational and analytical capabilities

• Calm and confident under pressure with excellent decision-making skills

• Passionate about people development and team engagement

What We Offer

In return for your hard work you can look forward to a highly competitive salary and benefits package Whats more because your career will be as unique as you are well give you all the tailored support you need to make a great start be involved and grow.

So whoever you are whatever you love doing if youre ready to make the move to a great new career opportunity well make sure youll have Room to be yourself. Find out more by going to

If you are passionate about hospitality and enjoy creating memorable guest experiences we would love to hear from you.